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    Job · 17563728

    Conduent logo

    Benefits Administration Services Associate II

    Conduent · Visakhapatnam · onsite · Posted 37d ago

    Undisclosed1–4 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

    • Improves participant decision-making process by advising participants on plan provisions.
    • Responds to client-specific inquiries, including telephone and web correspondence.
    • Completes transactions related to customer inquiries with limited supervision.
    • Meets timeliness and accuracy standards.
    • Documents calls by creating detailed notes in the case management system.
    • Completes callbacks in a timely manner and escalates as appropriate.
    • Adheres to call center metrics and guidelines within established procedures.
    • Explains the appropriate participant forms and provides guidance on completion.
    • Performs other duties as assigned.
    • Complies with all policies and standards.

    Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
    For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:. Complete the form and then email it as an attachment to.You may also.
    ",

    Sourced from naukri

    Skills

    benefits administrationcase managementCall CenterMedicalAdministration

    About Conduent

    Conduent logo

    Conduent

    BPO

    11.0k+

    employees

    2017

    9 years old

    Bengaluru/Bangalore, Karnataka

    India

    About

    Conduent specializes in delivering digital business solutions across various sectors, leveraging advanced technologies to improve public and private service delivery.

    Industries

    BPOAnalytics & KPO

    Employee ratings

    3,296 reviews

    3.4/ 5

    Culture

    3.4

    Career growth

    2.4

    Work-life

    3.7

    Employees rate it well for

    Salary626Work Life Balance408Senior Management365Appraisal365Work Environment356

    Find them on

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    Benefits Administration Services Associate II · waiting for your command