Beauty Therapist

Job Score Card Beauty Therapist

Section

Details

Mission Statement

To provide a wide range of exceptional beauty services to clients, enhancing their appearance and well-being while adhering to VLCC’s standards and creating superior customer satisfaction.

Outcomes and Accountabilities

1. High Quality of Service, delivering specialized services (skin, hair, and B-Line treatments) as well as regular beauty services (threading, bleaching, and waxing) as per SOPs.

2. Client Consultation advice on skincare, and promotion of appropriate beauty packages and products.

3. Client Referrals by identifying skin/hair issues and referring clients to appropriate experts.

4. Hygiene and Equipment Maintenance by ensuring tools & equipment are sterilized and well-maintained.

Competencies

1. Technical Expertise with proficiency in skin and beauty treatments.

2. Client Interaction enabled with excellent communication skills for advising and consulting with clients.

3. Sales Acumen to soft sell beauty packages and products.

4. Attention to Detail, to maintain high standards of hygiene & personal appearance.

5. Organizational Skills allowing efficient management of appointments & beauty records.

6. Well groomed, healthy, free from skin disease, pleasant and tactful, good hand-eye co-ordination, and good fitness levels (wrt stamina).

7. Team player Willing to work in shifts, accept additional responsibilities, comfortable with transfers.

Cultural Fit

Alignment with VLCC’s commitment to customer satisfaction, quality service, business growth, and continuous improvement.

Job Responsibilities

Perform Beauty Treatments

1. Execute specialized skin, hair, and B-Line treatments, and regular beauty services like threading, bleaching, and waxing.

Client Consultation and Sales

1. Provide skincare advice and soft sell beauty packages and products. Upsell as per need and cross sell into Derma and Slimming as per need.

Hygiene and Maintenance

1. Sterilize and maintain equipment, organize raw ingredients, and handle beauty tools responsibly.

Client Referrals

1. Recognize and refer clients with skin/hair issues to the appropriate experts.

Administrative Tasks

1. Schedule appointments, maintain beauty records, and generate required reports.

Continuous Improvement

1. Attend staff and training meetings, upgrade skills, and multitask as needed.

2. To be responsible to pass on any lost and found items immediately to the Centre Head.

Reporting Structure

Reports to Beauty Head / Assistant Beauty Head

Positions Supervised

Nil.

Compensation and Benefits

Competitive salary with performance-based incentives, health benefits, and other perks as per company policy.

Experience and Education

Basic Training in Beauty & Hair/Diploma in Beauty/Skin Treatments, with a minimum experience of 3-4 years in a similar industry. Willing to work in shifts, accept additional responsibilities, and be comfortable with transfers.