Beauty Spa Manager

Job Description Spa Manager / Spa Manager Spa Nation is one of India's fastest emerging chain of luxury spas. It's Vision is to create and operate a brand of repute in India providing a true blend of international experience and services. Our rituals are custom made designed to rejuvenate your body, mind and soul. The skilled and trained therapeutics healers re-energise and revive the tired body to rejuvenate your senses. Luxury infused ambience, aromatic corridors, spa tea lifts up your mood thus giving a complete spa experience. To ensure our business commitments and numbers are met we are looking for experienced Spa Manager / Asst Spa Manager on an immediate basis. The Job Description is as follows : Operations

• Maintain an up-to-date version of the Spa Procedure Manual and ensure compliance.
• Inculcate Spa literature, documentation and process handling requirements.
• Hold regular staff meetings to keep staff up to date on all aspects of the Spa's operation.
• Ensure equipment and spa fixtures and furniture's are maintained in good working order.
• Maintain professional relationships with suppliers and providers.
• Ensure stock and cash items are kept safely under lock and key.
• Minimize or eliminate losses through negligence with monitoring programs.
• Implement a clearly established opening and closing procedure.
• Manage inventory effectively; follow purchasing standards; ensure compliance Financial
• Project and maintain acceptable Target commitments.
• Use financial plans for spotting trends, measuring productivity and monitoring progress.
• Control ongoing service and product margin analysis to ensure profitability.
• Implement opportunities for managing operational costs and boosting the bottom line.
• Implement procedures for accurate inventory control and monitoring.
• Implement full Spa product and service purchasing standards and ensure compliance.
• Administer staff and client scheduling for maximum revenue generation and profitability. Marketing
• Implement Spa's Marketing Strategy and ensure a consistent image is being portrayed.
• Be proactive in developing publicity opportunities and effectively dealing with Guests.
• Develop and maintain gracious and efficient front desk procedures.
• Maintain and update all necessary internal and external signage.
• Implement ongoing in-house promotions and activities to stimulate sales, staff & customers.
• Guide by suggesting business decisions by staying on top of Spa industry trends.
• Maintain a strong menu of services with both exceptional artistic and aesthetic value.
• Consistently develop and grow retail sales through training, tools and monitoring.
• Ensure the Spa is always staged for maximum buyer impact. Customer Service
• Anticipate, identify and ensure customer needs are being met in the best possible way.
• Monitor customer satisfaction with surveys, focus groups and comment cards.
• Ensure and deliver credible, competitive, value-plus service to the customer.
• Guide staff to become caring problem solvers, ethical, accommodating and fair.
• Exhibit a professional attitude, diplomacy and an Ability to handle difficult situations.
• Uphold gracious front desk procedures in the booking and handling of customers.
• Maintain fresh, effective programs to consistently retain and grow customer base.
• Develop and maintain compensation guidelines for customer complaint handling. Staffing & Human Resources
• Develop Value Packed Proposals and maintain internal staff retention programs.
• Implement ongoing skills training to ensure service standards are being upheld.
• Monitor Job Descriptions and Staff Goals Planning
• Create and maintain Staff Contracts, ensuring accuracy and GOVT. compliance.
• Effectively administer and monitor Staff Scheduling procedures.
• Demonstrate an exceptional level of professionalism for the staff to emulate.
• Create a motivating environment of sincerity, warmth and DELIGHT for staff and guests Salary Package Spa Managers / Spa Mana