Be Part of Our Team | Customer Support Professionals | 4.5 LPA

Job Description

We are hiring Customer Support Executives for an International Voice Process. The role involves handling inbound customer calls, verifying customer and account details, resolving queries related to orders, billing, and basic troubleshooting, while delivering an excellent customer experience.

Location: Bengaluru
Shift: Rotational (UK Evening / US Night / APAC Day)
Salary: Up to 5.5 LPA
Eligibility: Freshers & Experienced Candidates Welcome

Key Responsibilities

• Handle inbound calls from international customers
• Verify customer and account information accurately
• Resolve queries related to orders, billing, and basic troubleshooting
• Maintain accurate customer records and update CRM
• Meet performance metrics such as CSAT, AHT, and Quality scores

Requirements

• Excellent English communication skills
• Strong listening and problem-solving abilities
• Basic computer knowledge and typing skills
• Comfortable working in rotational shifts and week-offs
• Customer-focused attitude

Preferred Skills

• Prior International Voice/BPO experience
• Neutral accent
• Knowledge of CRM tools

Interview Process

HR Screening Communication Round Operations Round Offer

Key Skills

International Voice Process, Customer Support, Inbound Calling, English Communication, CRM, CSAT, AHT, Customer Service, BPO, Call Center

Interested candidates can contact:

Vishal-[phone removed]

/ [phone removed] / [phone removed]

or visit Our Website Which is jobshop.ai

OR Come direct to Jobshop which is:

Jobshop,485, 4th Floor, BMR Complex, Hennur Main Road, Bangalore - 560043

Google Maps: https://share.google/GP8tGHLFhIuYPrZRY