Bds Doctor - Non Clinical

Role & responsibilities

• Coordinate and support daily operations across dental clinics to ensure seamless functioning.
• Liaise with corporate clients and insurance partners for operational coordination and follow-ups.
• Coordinate with vendors for service delivery, issue resolution, and operational requirements.
• Support procurement activities, including inventory follow-ups and material availability.
• Monitor and track Indents, Purchase Orders (POs), dispatches, and Goods Receipt Notes (GRNs).
• Monitor Google Reviews and support online reputation management through timely follow-ups.
• Track patient feedback, coordinate closures, and ensure service recovery actions are completed.
• Prepare and maintain MIS reports, operational dashboards, and performance trackers.
• Follow up on compliance requirements, clinic credentialing, and licensing documentation.
• Assist in system implementation, process rollouts, and operational initiatives across clinics.
• Coordinate training schedules and support implementation of operational training programs.
• Support clinic launches, relocations, and other operational setup activities.
• Track action items from review meetings and ensure timely completion by concerned teams.
• Prepare Meeting Minutes (MOMs), maintain trackers, and monitor closure of action points.
• Resolve day-to-day operational issues through coordination with relevant stakeholders.
• Coordinate with cross-functional teams, including HR, Finance, Procurement, IT, Marketing, and Clinical teams, for operational support.
• Support operational audits and monitor Corrective and Preventive Actions (CAPA) until closure.
• Ensure timely execution of assigned operational tasks and continuous follow-up for completion.
• Assist in strategic operational initiatives and special projects as assigned by the reporting manager.

Preferred candidate profile

• Good communication and coordination skills.
• Strong follow-up and stakeholder management abilities.
• Proficiency in Microsoft Excel, Google Sheets, and operational reporting.
• Basic knowledge of procurement and inventory processes.
• Ability to manage multiple tasks and meet timelines.
• Problem-solving mindset with attention to detail.