DELHI · FULLTIME
Bartender
Andaz Hotel Concept By Hyatt
Delhi · onsite · Posted 23d ago
Sourced from
Not disclosed2–4 yrsfulltimeDelhi
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Section · 01
About this role
Organization- Andaz Delhi
Summary
Customer Service
Summary
Customer Service
- Ensures the delivery of brand promise and provides exceptional guest service at all times.
- Provides excellent service to internal customers in other departments as appropriate.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
- Establishes a rapport with guests maintaining good customer relationships.
- Ensures that minimum brand standards have been implemented.
- Embraces all Touches of Hyatt and the Food & Beverage Top 20.
- Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
- Works closely with other outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Works in a supportive and flexible manner with other departments, in a spirit of We work through Teams.
- Presents menu/drinks list, answers enquiries and makes suggestions regarding food, beverage, and service to guests.
- Takes orders and serves food and beverage to guest according to the established sequence and procedures.
- Fully conversant with all aspects of the Micros Computer System.
- Ensures all food and beverage items, equipment and other facilities in the outlet are maintained according to the Departmental Operation Manual requirements.
- Takes guest order and serves items without unnecessary delay.
- Is familiar and has good knowledge of the outlet's Menu and Wine List.
- Up-sells beverage to increase the revenue.
- Reports any difficulties or problem to a Team Leader/Assistant Manager for solutions or follow up actions.
- Maintains par stocks of beverages and guest supplies.
- Prepares Mis-en-place according to the requirement and operation needs.
- Clears and resets counters or tables.
- Prepares and serves beverages in accordance with the hotel's standard.
- Assists in setting up/ decorating the outlet according to the theme during special promotions or occasions.
- Ensures all beverage stock are kept in the proper storage under the appropriate temperature.
- Ensures all glasses are well polished.
- Assists in bar stock inventory and maintains an accurate inventory record.
- Submits request for replenishing the beverage items in the bar.
- Performs the function of cashier as required.
- Verifies cash received ensuring only genuine money been collected.
- Verifies all credit cards presented by guest before receiving payment.
- Strictly adheres to all policies and procedures issued by the Finance department with regards to cashiering and cash handling.
- Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt's Values and Culture Characteristics
- Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health, and safety.
- Responds to changes in the Food & Beverage function as dictated by the industry, company and hotel.
- Attends training sessions and meetings as and when required.
- Exercises responsible behaviour at all times and positively represents the hotel and Hyatt International.
- Carries out any other reasonable duties and responsibilities as assigned.
- Must remain motivated, competitive, and accountable.
- Possess a solid understanding of current industry trends both local and international.
- Ensures high standards of personal presentation and grooming
- Fully understands and adheres to Hyatt's Food and Beverage Vision and Mission.
- Reports for duty punctually, wearing the correct uniform and name badge at all times.
- You will be responsible to provide an excellent and consistent level of service to your customers. The Bartender / Cashier is responsible to assist with the customer and bar service at the hotel's selected beverage outlets.
- Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations.
- Good customer service, communications and interpersonal skills are a must.
- Food Handler Certification.
- +1 years serving experience in a fast-paced bar/restaurant.
Sourced from foundit
Section · 02
Skills
Food Handler CertificationMicros Computer System
Section · Company
About Andaz Hotel Concept By Hyatt
Andaz Hotel Concept By Hyatt
New Delhi, Delhi
India
₹8.3L PA avg
Avg at Andaz Hotel Concept By Hyatt
About
Hyatt is a global hospitality company with widely recognized, industry leading brands and a tradition of innovation. Hyatt is a global hospitality company with widely recognized, industry-leading brands and a tradition of innovation developed over our more than fifty-year history. Their mission is to provide authentic hospitality by making a difference in the lives of the people we touch every day. They focus on this mission in pursuit of our goal of becoming the most preferred brand in each segment that we serve for our associates, guests, and owners. We support our mission and goal by adhering to a set of core values that characterize our culture. We manage, franchise, own and develop Hyatt branded hotels, resorts and residential and vacation ownership properties around the world. As of December 31, 2013, the company's worldwide portfolio consisted of 549 properties.
Industries
Travel & Tourism / Hospitality
Employee ratings
10 reviews
4.4/ 5
Culture
3.8
Career growth
3.3
Work-life
3.6
Employees rate it well for
Overall Company44Job Security42
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