Barista Trainer

Key Roles and Responsibilities:

Training & Skill Development

• Conduct onboarding and skill-based training for new baristas on espresso extraction, milk steaming, beverage prep, and presentation.
• Develop and deliver training modules for different proficiency levels beginner to advanced.
• Train teams on Dlifrance's signature beverages, brewing techniques, and presentation standards.
• Standard Operating Procedures (SOP)
• Implement and reinforce SOPs for all hot and cold beverages, including specialty coffee, teas, and bubble teas.
• Ensure adherence to recipes, portion control, hygiene, and service etiquette.
• Conduct regular audits to ensure outlets are maintaining beverage consistency.
• Coffee Quality & Calibration
• Perform daily/weekly calibration of coffee machines and grinders across outlets to maintain flavor profiles.
• Monitor quality through tasting sessions, guest feedback, and internal reviews.
• Troubleshoot equipment or extraction issues and escalate to service support when needed.
• Product Knowledge & Guest Interaction
• Train staff on origin stories, flavor notes, and brewing methods to enhance guest engagement.
• Promote upselling and cross-selling techniques through barista conversations.
• Drive product awareness for seasonal launches and beverage innovations.
• Performance Monitoring & Evaluation
• Observe barista performance during live service to provide feedback and identify gaps.
• Conduct refresher sessions or retraining where required.
• Maintain training logs, feedback forms, and skill assessment records.
• Support for New Store Openings
• Train new teams during store pre-launch period, assist with bar setup, workflow planning, and service simulations.
• Ensure equipment calibration, menu briefing, and SOP training before go-live.

Qualifications & Skills:

• 3-5 years of experience in a specialty coffee or caf environment, with at least 12 years in a training or supervisory role.
• Strong understanding of coffee theory, espresso equipment, and manual brewing methods.
• Experience in F&B or retail chains preferred.
• Excellent communication, coaching, and leadership skills.
• Barista certification (SCA or equivalent) is a plus.

Personal Attributes:

• Passion for coffee and beverage innovation.
• Energetic, patient, and approachable trainer personality.
• High attention to detail and commitment to quality.
• Comfortable with multi-location travel and flexible hours as per outlet needs.

Apply Now:

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