Banquet Manager

Job Summary

• Responsible for coordination of the entire Banquet, Conference Catering functions.
• Oversee all financial performance, cost management (casuals equipment hiring), forecasting (PL), and budgeting.
• Ensure all final prices are discussed with the banquet manager.
• Coordinate with the hotel sales team, banquet sales coordinator operations team.
• Manage HR-related factors such as hiring senior managers, mandatory DiLog and training, and yearly vacation planning.
• Handle customer relations and meetings for future banquets, conferences, weddings catering events.
• Responsible for implementing all corporate Innergise Green Meetings concepts or any other applicable initiatives.

Responsibilities

• Be present on the floor to make sure what is agreed is running.
• Sign off on all necessary matters, including equipment, casuals, and forecasting.
• Ensure adherence to IHCL HACCP safety standards in all banquet areas.
• Conduct daily functional meetings.
• Organize a weekly function meeting for operations to exchange information, target dates, and related matters with all stakeholders (suggested Thursday 3 PM, max 1 - 1:30 hrs).
• Read and communicate actions from the daily logbook.
• Perform daily walkthroughs of all banquet departments, including venues and stores, to ensure standards are met.
• Immediately rectify any deviations and be hands-on if needed.
• Coordinate with Procurement to arrange sponsorship money.
• Conduct vendor meetings.
• Maintain awareness of all discounting policies (if any).
• Oversee entertainment selection as per guest demand or occasion, ensuring proper licenses are in place.
• Handle guest complaints and feedback related matters for the department (TrustYou).

Requirements

• Languages Needed in Position: Fluent in spoken and written English. If applicable local language appreciated.

Qualifications

• 10+2 or Apprenticeship Certification
• Diploma/Graduation certification

Work Experience

• 6 - 7 experience years.
• Different establishments from 4 stars to 5 stars or free standing catering establishments

Skills

• coordination of the entire Banquet, Conference Catering functions
• IHCL HACCP safety standards
• Conduct daily functional meetings
• Organize a weekly function meeting for operations to exchange information, target dates, and related matters with all stakeholders
• Read and communicate actions from the daily logbook
• Perform daily walkthroughs of all banquet departments, including venues and stores, to ensure standards are met
• Immediately rectify any deviations and be hands-on if needed
• Conduct vendor meetings
• Oversee entertainment selection as per guest demand or occasion, ensuring proper licenses are in place

Behavioural Competencies

• Process Excellence
• Result Orientation
• Collaborative Engagement
• Change Championship
• Growth Mindset
• Talent Enrichment
• Guest Centricity
• Personal Effectiveness