Banking - Sr Business Analyst - Officer

Job Description

Position Title: Officer – Business Expense Unit Grade/Level - Officer

Business Group - ICG Analytics Group

Department Business Expense Unit

Location Mumbai, India

Employment Type Full-Time The role is primarily focused on end-to-end expense management and corporate card reconciliation, ensuring adherence to Citi's internal expense policies and maintaining accurate financial records. This is a detail-oriented, process-driven role that requires strong communication skills and the ability to manage multiple priorities across time zones.

• Role & Responsibilities

Core Responsibilities

• Expense Management
• Act as the single point of contact for all expense settlement processes for banking colleagues.
• Review, validate, and process employee expense claims in strict accordance with the Citi Expense Policy.
• Develop and maintain a thorough working knowledge of the Citi Expense Policy to ensure accurate and compliant processing of all expense submissions.
• Conduct due diligence on all submitted expenses, identifying and escalating any inappropriate, non-compliant, or suspicious charges in a timely manner.
• Ensure timely settlement of all approved expenses and maintain accurate records of all transactions.
• Liaise with employees to resolve queries, clarify policy requirements, and obtain missing documentation.
• Corporate Card Reconciliations
• Perform monthly reconciliation of corporate card statements for designated employees
• Generate comprehensive summary reports covering all corporate card transactions within the reconciliation period.
• Identify and follow up on outstanding or pending payments, ensuring timely resolution.
• Maintain organized and audit-ready records of all reconciliation activities and supporting documentation.
• Coordinate with relevant internal stakeholders (e.g., Corporate card team, Accounts payable) to address discrepancies or exceptions.
• Qualifications

Education

• Graduate or Post-Graduate qualification in Finance, Commerce, Business Administration, or a related field.

Experience

• 7–8 years of relevant work experience in travel and expense management, corporate card administration, or office administration in a similar capacity.
• Prior experience working in a leading financial services firm, multinational corporation, or a comparable professional environment is preferred.
• Demonstrated experience in handling expense processes for international or cross-regional teams is an advantage.

Skills & Competencies Communication

• Strong command of the English language, both oral and written.
• Confident and effective communicator, capable of engaging with colleagues at all levels across geographies.

Interpersonal & Collaboration

• Strong interpersonal skills with the ability to build and maintain effective working relationships with local teams (e.g., Accounts, Travel Desk) and overseas colleagues.
• Collaborative team player who can also work independently with minimal supervision.

Organizational & Analytical

• Methodical approach to work with strong organizational and planning capabilities.
• High attention to detail with the ability to identify discrepancies and inconsistencies in financial data.
• Ability to multi-task, re-prioritize workloads continually, and adapt quickly to new tasks and changing requirements.

Technical

• Proficiency in MS Office applications, particularly Microsoft Excel (for reconciliation and reporting), Outlook, and Word.
• Familiarity with expense management tools or ERP systems is an added advantage. ------------------------------------------------------

Job Family Group: Business Strategy, Management & Administration ------------------------------------------------------

Job Family: Business Execution & Administration ------------------------------------------------------

Time Type: Full time ------------------------------------------------------

Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------

Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.