BANKING SERVICES Professional

HEAD - BANKING SERVICES

Department: Banking Services / Financial Inclusion
Function: Banking Correspondent / Business Facilitation / Financial Services

Role Objective

The Head - Banking Services will be responsible for leading and scaling the organizations banking and financial-inclusion business. The role will oversee Banking Correspondent (BC) and Business Facilitator (BF) operations, digital payment services, account-opening support, cash management, credit referrals, remittance services, and other allied financial services.

The position will focus on expanding the financial-services network, strengthening banking partnerships, improving transaction volumes and revenue, ensuring regulatory compliance, and enhancing the productivity and profitability of the distribution network.

Key Responsibilities

• Lead the Banking Correspondent (BC) and Business Facilitator (BF) business at a national or multi-region level.
• Develop and manage relationships with existing and prospective banking and financial-services partners.
• Drive business through BC/CSP services, AePS, account opening, deposits and withdrawals, remittances, loan referrals, and other financial products.
• Develop strategies to increase transaction volumes, customer activation, and revenue per active BC/CSP/agent.
• Expand the banking and financial-services network across rural, semi-urban, and underserved markets.
• Improve productivity and business performance of existing branches, CSPs, agents, and distribution points.
• Identify and launch suitable banking and financial products based on customer and market requirements.
• Negotiate commercial arrangements, operating terms, service levels, and business targets with banking partners.
• Ensure adherence to applicable regulatory requirements, KYC/AML norms, partner-bank guidelines, and internal operating procedures.
• Establish effective controls for transaction monitoring, fraud prevention, cash management, reconciliation, settlement, and operational exceptions.
• Monitor transaction failures, service issues, financial discrepancies, and other operational risks.
• Track network-wise productivity, transaction volumes, revenue, profitability, customer activation, and service quality.
• Work closely with technology teams to ensure reliable integrations, transaction processing, system availability, and resolution of operational issues.
• Collaborate with CRM and business teams to improve customer retention, repeat transactions, and cross-selling of financial products.
• Conduct market and competitor analysis to identify opportunities, risks, and emerging trends in banking and financial inclusion.
• Develop business plans, budgets, revenue targets, and performance metrics for the banking-services vertical.
• Lead, mentor, and manage the banking-services team while establishing clear KPIs and accountability mechanisms.
• Drive continuous improvement in processes, customer experience, operational efficiency, and business profitability.

Candidate Profile

• 10-15+ years of relevant experience in banking, Business Correspondent operations, financial inclusion, payments, fintech, rural banking, or financial distribution.
• Significant experience in managing banking/financial-services operations and large distributed networks.
• Experience in managing bank partnerships, BC/CSP networks, digital payments, or financial-inclusion programs.
• Strong understanding of banking operations, transaction platforms, KYC/AML requirements, risk controls, and regulatory compliance.
• Experience in business development, P&L management, commercial negotiations, and revenue growth.
• Strong exposure to rural and semi-urban financial-services markets will be preferred.
• Candidates from banks, fintech companies, payment-service organizations, BC network companies, or large financial-distribution businesses may be considered.

Key Competencies

• Banking & Financial Inclusion
• BC/BF Operations
• Bank Partnerships
• AePS & Digital Payments
• KYC/AML & Regulatory Compliance
• Rural Financial Distribution
• Network & Channel Management
• P&L Management
• Business Development
• Risk & Fraud Management
• Transaction & Revenue Analytics
• Team Leadership