Banking Operations Associate

Skill required: Core Banking Operations (incl. Payments) - Retail Banking Card Operations

Designation: Banking Operations Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

What would you do? Investigate and resolve customer complaints efficiently, ensure compliance and drive continuous process improvements.
Core Banking Operations, including payments, involve the essential functions that support a banks daily activities. This includes managing customer accounts, it includes account opening,kyc, processing transactions, handling deposits and withdrawals, and facilitating payments (Example - SWIFT, EFT etc). The goal is to ensure smooth and efficient banking services for customers. These operations are crucial for maintaining the banks financial stability and customer trust. They also include compliance with regulatory requirements and security measures.

What are we looking for? Investigate and resolve customer complaints efficiently, ensure compliance and drive continuous process improvements. Strong domain knowledge of banking operations and products (loans, credit cards, deposits, investments) and operational workflows.
Regulatory & Compliance Knowledge

Investigate and resolve customer complaints efficiently, ensure compliance and drive continuous process improvements. Strong domain knowledge of banking operations and products (loans, credit cards, deposits, investments) and operational workflows.
Regulatory & Compliance Knowledge

Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your expected interactions are within your own team and direct supervisor

You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments

The decisions that you make would impact your own work

You will be an individual contributor as a part of a team, with a predetermined, focused scope of work

Please note that this role may require you to work in rotational shifts

Qualification Any Graduation