Banking Operations Analyst

Skill required: Core Banking Operations (incl. Payments) - Retail Banking Card Operations


Designation: Banking Operations Analyst


Qualifications:Any Graduation


Years of Experience:4 to 7 years

Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.


What would you do Investigate and resolve customer complaints efficiently, ensure compliance and drive continuous process improvements.Bank Complaints team is responsible for processing Customer Complaints related to all processes, services, regulatory violations, and overall customer experience. Service Provider to review the complaints, re-summarize, perform call review, document the research and events, provide resolution via email (pre-defined or customized templates) and do case closure as per the agreed procedure.Domain Expertise in various specializations (loans, credit cards, deposits, investments) and operational workflows.


What are we looking for Responsibilities/Authorities

Skilled in investigating escalated complaints, identifying root causes, and mitigate risks and recommending corrective actions.

Proactive Issue Resolution

Ability to understand Complex Documentation and legal language

Advanced Proficiency required in English Language to create documentation.

Perform assignments/deals/tasks

Attention to details to analyze Gaps in control

Should be a self-starter, motivated and highly energized individual to compete with the complexity of the process

Ability to interact with internal stakeholders to explain the process and present the process

Provide support and guidance teams, ensuring adherence to standards and best practices.Responsibilities/Authorities

Skilled in investigating escalated complaints, identifying root causes, and mitigate risks and recommending corrective actions.

Proactive Issue Resolution

Ability to understand Complex Documentation and legal language

Advanced Proficiency required in English Language to create documentation.

Perform assignments/deals/tasks

Attention to details to analyze Gaps in control

Should be a self-starter, motivated and highly energized individual to compete with the complexity of the process

Ability to interact with internal stakeholders to explain the process and present the process

Provide support and guidance teams, ensuring adherence to standards and best practices.


Roles and Responsibilities:

In this role you are required to do analysis and solving of lower-complexity problems

Your day to day interaction is with peers within Accenture before updating supervisors

In this role you may have limited exposure with clients and/or Accenture management

You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments

The decisions you make impact your own work and may impact the work of others

You will be an individual contributor as a part of a team, with a focused scope of work

Please note that this role may require you to work in rotational shifts


Qualification Any Graduation