Banking Executive
TP · Not specified · onsite · Posted 56d ago
Undisclosed6–9 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
We are looking for a highly skilled and experienced professional to join our team in Mumbai, Malad. The ideal candidate will have 3 to 6 years of experience.
Roles and Responsibility - Manage and resolve customer complaints professionally.
- Provide excellent customer service through various channels.
- Collaborate with internal teams to improve overall customer experience.
- Develop and implement process improvements to increase efficiency.
- Analyze customer feedback to identify areas for improvement.
- Maintain accurate records of customer interactions and transactions.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong analytical and critical thinking skills.
- Proficient in using computer applications and software.
- Ability to work independently and as part of a team.
- Strong attention to detail and organizational skills.
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. We utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities.
How to Apply If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
Sourced from naukri
Skills
Customer ServiceCustomer Experience ManagementCustomer Experienceemployee satisfactionOmni Channelcustomer feedbackCustomer ComplaintsBanking