Banking Consultant

Job Summary

As a Banking Consultant in Retail Banking, you'll play a key role in helping to provide customers with a seamless banking experience, through meeting each customer's end-to-end financial needs and goals across transaction activities, needs-based conversations and educating them on the financial solutions available, including digital. They have the knowledge required to complete customer transactions, as well as have in-depth needs-based conversations and fulfil products as per their accreditation level. This role is based mainly in branches and will deliver a high standard of customer service to ensure customers are not only satisfied, but strong advocates for ANZ. You will be part of a collaborative team and will act as a role model and peer coach to deliver the best possible customer experience. You will be passionate about delivering on our Customer Promises to ensure customers leave the branch as strong advocates of ANZ.

Role Type: Permanent

Location: Hastings, New Zealand

Work Hours: Part Time (30 Hours/Week)

What will your day look like

• Provide our customers with a seamless branch experience by meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions.
• Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
• Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
• Actively participate in and support bank programs and initiatives.
• Take responsibility to know your customer from a risk perspective.
• Ensure compliance with ANZ and branch policies and procedures.

What will you bring

To grow and be successful in this role, you will ideally bring the following:

• Exceptional customer focus - retail experience is an advantage
• Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage
• Ability to multi-task and highly adaptable to change and ambiguity
• Willingness to work in a collaborative team environment
• Sound understanding of compliance
• Excellent communication and interpersonal skills

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.