Banking Application Support Engineer

Job Summary

Join Kyndryl as an Application Consultant and become a catalyst for innovation and transformation. In this role, you'll be at the forefront of driving change and enabling our customers to harness the power of technology to achieve their wildest ambitions. From revolutionizing healthcare to shaping the future of finance, you'll collaborate with a diverse range of industries, tailoring cutting-edge solutions to meet each customer's unique needs.

As a trusted advisor, you'll forge strong relationships with our customers, gaining deep insights into their business objectives and long-term aspirations. Armed with this understanding, you'll provide expert guidance on how technology can be leveraged to propel them towards unprecedented success. From aligning processes to technology to developing and deploying bespoke solutions, you'll be the visionary architect behind their digital transformation journey. Your expertise in application development and deployment best practices will ensure seamless integration and optimized performance.

In this role, your impact will be immense. You'll conduct thorough needs assessments, uncovering the requirements for new applications or upgrades to existing ones, and document these specifications with utmost precision using cutting-edge Business Analysis (BA) methodologies. Whether it's crafting comprehensive use cases, tracing requirements meticulously, or visualizing process flows, your attention to detail will be unmatched.

Drawing upon your exceptional analytical prowess, you'll gather requirements from stakeholders and masterfully translate them into functional and nonfunctional specifications. As the driving force behind our customers application modernization endeavors, you'll guide them through every step of the process, ensuring their systems are future-proofed and optimized for success. Your expertise will also come into play as you assist customers in selecting and customizing the perfect packaged solutions to fulfill their unique business needs.

Collaboration will be your cornerstone as you work closely with application architects and development staff to bring your visions to life. Your keen eye for detail will shine as you analyze requirements, meticulously plan design and implementation work, all while adhering to time, cost, and quality targets. You'll consult with customers on compatibility challenges, such as hardware and operating system considerations, data conversion processes, and training requirements, offering them holistic solutions that align seamlessly with their budgets.

In this fast-paced environment, you'll have the exhilarating responsibility of helping customers choose between multiple applications, including packaged solutions. Your sharp insights and discerning judgement will empower them to make informed decisions that drive their organizations towards unprecedented heights.

Our consultants are restless for innovation. They are at the edge of technology, changing the way our customers implement business solutions - so, if you're a problem-solver, an innovative thinker, and a self-starter with a passion high impact assignments which align technology to business outcomes, then we want to hear from you! Apply today to join our dynamic team that has a host of exciting projects and customers waiting for you to work with them to solve complex transformation puzzles through technology.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Skills and Experience

• 5 to 10 years experience in providing L2 application integration support for retail banking applications.
• Monitoring performance, repairing broken integrations, investigating system errors and ensuring data integrity between applications.
• Maintaining detailed documentation of API connections, workflows, and troubleshooting procedures.
• Strong analytical skills to diagnose complex data flow issues
• Knowledge in banking domain, especially for India specific requirements.
• Strong technical acumen deep working knowledge of Agile Methods, Service Architecture and Integration
• Strong ability to influence, collaborate and build relationships with key stakeholders, vendors, and cross-functional teams

Preferred Skills and Experience

• Software Engineering Life Cycle deliverables for banking projects
• Work closely with the business and IT teams to analyze business requirements, analyze and resolve production issues, root cause analysis, identify automation scope etc
• SQL, Linux, Oracle, IIS, Devops, API, APIs (REST/SOAP), JSON, XML and middleware tools, troubleshooting, application monitoring, log checking, Incident management resolution
• Experience in using and implementing DevSecOps processes

Being You

The Kyn in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.