Bank Officer - MFIB - Sales & Services

Group Company: AU Small Finance Bank Limited

Designation: Bank Officer - MFIB - Sales & Services

Office Location:

Position description: #*Position description*#

Primary Responsibilities: #*Primary Responsibilities*#

Additional Responsibilities: #*Additional Responsibilities*#

Reporting Team

• Reporting Designation: #*Reporting Designation*#
• Reporting Department: #*Reporting Department*#
  
  

Educational Qualifications Preferred

#*Education and Experience*#

• Category: #*Category*#
• Field specialization: #*Field specialization*#
• Degree: #*Degree*#
• Academic score: #*Academic score*#
• Institution tier: #*Institution tier*#
  
  

Required Certification/s: #*Required Certification/s*#

Required Training/s: #*Required Training/s*#

Required Work Experience

• Industry: #*Industry*#
• Role: #*Role*#
• Years of experience: #*Years of experience*#
  
  

Job Brief:- We are seeking a dedicated and results-driven professional to join our Sales and Service team at AU Small Finance Bank Limited. This role involves managing and expanding the bank's customer base by delivering exceptional financial services and solutions tailored to meet client needs. The ideal candidate will play a pivotal role in driving business growth through effective sales strategies, customer relationship management, and ensuring compliance with regulatory standards within the financial services sector.

Responsibilities:-

• Develop and implement sales strategies to achieve branch targets and expand the customer base in alignment with the bank's objectives.
• Provide comprehensive financial product advice and services to customers, including deposits, loans, and investment products.
• Build and maintain strong relationships with existing and potential clients to enhance customer satisfaction and loyalty.
• Conduct thorough needs analysis to recommend appropriate banking solutions that meet customer requirements.
• Ensure adherence to all regulatory and compliance guidelines, including KYC, AML, and internal audit standards.
• Collaborate with cross-functional teams to streamline service delivery and resolve customer issues promptly.
• Monitor market trends and competitor activities to identify new business opportunities and maintain competitive advantage.
• Prepare and present regular reports on sales performance, customer feedback, and market insights to senior management.
• Train and mentor junior staff to enhance team capabilities and service quality.
• Participate actively in community outreach and promotional events to increase brand visibility and customer engagement.
  
  

Skill:-

• Financial Product Knowledge
• Customer Relationship Management (CRM)
• Sales Strategy Development
• Regulatory Compliance (KYC, AML)
• Needs Analysis and Solution Selling
• Market Research and Competitor Analysis
• Communication and Interpersonal Skills
• Report Preparation and Presentation
• Team Leadership and Mentoring
• Problem Solving and Conflict Resolution
  
  

Preferred Qualifications:-

• Bachelor's degree in Finance, Business Administration, or a related field; MBA or relevant postgraduate qualification is an advantage.
• Minimum of 3-5 years of experience in banking sales and customer service, preferably within the financial services industry.
  
  

Key Performance Indicators: #*Key Performance Indicators*#

Required Competencies: #*Required Competencies*#

Required Knowledge: #*Required Knowledge*#

Required Skills: #*Required Skills*#

Required Abilities

• Physical: #*Physical*#
• Other: #*Other*#
  
  

Work Environment Details: #*Work Environment Details*#

Specific Requirements

• Travel: #*Travel*#
• Vehicle: #*Vehicle*#
• Work Permit: #*Work Permit*#
  
  

Other Details

• Pay Rate: #*Pay Rate*#
• Contract Types: #*Contract Types*#
• Time Constraints: #*Time Constraints*#
• Compliance Related: #*Compliance Related*#
• Union Affiliation: #*Union Affiliation*#