Bank Officer - MFIB - Sales & Services

Group Company: AU Small Finance Bank Limited

Designation: Bank Officer - MFIB - Sales & Services

Office Location:

Position description: #*Position description*#

Primary Responsibilities: #*Primary Responsibilities*#

Additional Responsibilities: #*Additional Responsibilities*#

Reporting Team

• Reporting Designation: #*Reporting Designation*#
• Reporting Department: #*Reporting Department*#
  
  

Educational Qualifications Preferred

#*Education and Experience*#

• Category: #*Category*#
• Field specialization: #*Field specialization*#
• Degree: #*Degree*#
• Academic score: #*Academic score*#
• Institution tier: #*Institution tier*#
  
  

Required Certification/s: #*Required Certification/s*#

Required Training/s: #*Required Training/s*#

Required Work Experience

• Industry: #*Industry*#
• Role: #*Role*#
• Years of experience: #*Years of experience*#
  
  

Job Brief:- We are seeking a dedicated and dynamic professional to join our Sales and Service department at AU Small Finance Bank Limited. This role involves driving the growth of our financial products and services by engaging with customers, understanding their financial needs, and providing tailored solutions. The ideal candidate will have a strong background in financial services sales, excellent customer relationship management skills, and the ability to work in a fast-paced, target-driven environment. This position plays a critical role in expanding the bank's customer base and enhancing customer satisfaction through effective service delivery and sales strategies.

Responsibilities:-

• Identify and engage potential customers to promote and sell the bank's financial products and services, including loans, deposits, and investment options.
• Build and maintain strong relationships with existing customers to understand their financial needs and provide appropriate banking solutions.
• Conduct detailed needs analysis and financial assessments to recommend suitable products that align with customer goals.
• Achieve and exceed monthly and quarterly sales targets while ensuring compliance with regulatory and internal policies.
• Coordinate with internal teams such as credit, operations, and risk management to facilitate smooth processing of customer applications and services.
• Provide exceptional customer service by addressing inquiries, resolving issues promptly, and ensuring a positive banking experience.
• Maintain up-to-date knowledge of the bank's product offerings, market trends, and competitor activities to effectively position the bank's services.
• Prepare and submit accurate sales reports, customer feedback, and market intelligence to senior management for strategic decision-making.
• Participate in training programs and workshops to continuously enhance product knowledge and sales techniques.
• Ensure adherence to all compliance and risk management guidelines while conducting sales and service activities.
  
  

Skill:-

• Financial Product Knowledge
• Customer Relationship Management (CRM)
• Sales Strategy Development
• Needs Analysis and Financial Assessment
• Regulatory Compliance
• Risk Management Awareness
• Effective Communication
• Negotiation and Persuasion
• Market Research and Competitor Analysis
• Report Preparation and Data Analysis
  
  

Preferred Qualifications:-

• Bachelor's degree in Finance, Business Administration, or a related field; MBA or relevant postgraduate qualification is an advantage.
• Minimum of 3-5 years of experience in sales and customer service within the financial services or banking sector.
  
  

Key Performance Indicators: #*Key Performance Indicators*#

Required Competencies: #*Required Competencies*#

Required Knowledge: #*Required Knowledge*#

Required Skills: #*Required Skills*#

Required Abilities

• Physical: #*Physical*#
• Other: #*Other*#
  
  

Work Environment Details: #*Work Environment Details*#

Specific Requirements

• Travel: #*Travel*#
• Vehicle: #*Vehicle*#
• Work Permit: #*Work Permit*#
  
  

Other Details

• Pay Rate: #*Pay Rate*#
• Contract Types: #*Contract Types*#
• Time Constraints: #*Time Constraints*#
• Compliance Related: #*Compliance Related*#
• Union Affiliation: #*Union Affiliation*#