Bank Officer - MFIB - Sales & Services

Group Company: AU Small Finance Bank Limited

Designation: Bank Officer - MFIB - Sales & Services

Office Location:

Position description: #*Position description*#

Primary Responsibilities: #*Primary Responsibilities*#

Additional Responsibilities: #*Additional Responsibilities*#

Reporting Team

• Reporting Designation: #*Reporting Designation*#
• Reporting Department: #*Reporting Department*#
  
  

Educational Qualifications Preferred

#*Education and Experience*#

• Category: #*Category*#
• Field specialization: #*Field specialization*#
• Degree: #*Degree*#
• Academic score: #*Academic score*#
• Institution tier: #*Institution tier*#
  
  

Required Certification/s: #*Required Certification/s*#

Required Training/s: #*Required Training/s*#

Required Work Experience

• Industry: #*Industry*#
• Role: #*Role*#
• Years of experience: #*Years of experience*#
  
  

Job Brief:- We are seeking a dedicated and results-driven professional to join AU Small Finance Bank Limited's Sales and Service department. This role involves managing and expanding the bank's customer base by delivering exceptional financial services and solutions tailored to meet client needs. The ideal candidate will play a pivotal role in driving sales growth, ensuring compliance with regulatory standards, and enhancing customer satisfaction through effective relationship management and service excellence within the financial services sector.

Responsibilities:-

• Develop and implement strategic sales plans to achieve branch and bank-wide targets for financial products and services.
• Identify and engage potential customers to expand the bank's market presence and increase the customer base.
• Provide comprehensive financial advice and solutions to customers, aligning products with their individual needs and financial goals.
• Ensure adherence to all regulatory and compliance requirements in all sales and service activities.
• Manage and resolve customer queries and complaints promptly to maintain high levels of customer satisfaction and loyalty.
• Collaborate with cross-functional teams to streamline service delivery and enhance customer experience.
• Monitor market trends and competitor activities to identify opportunities for product development and sales improvement.
• Maintain accurate records of customer interactions, transactions, and sales activities using the bank's CRM systems.
• Conduct regular training and development sessions for junior staff to enhance team performance and service quality.
• Prepare detailed reports on sales performance, customer feedback, and market insights for senior management review.
  
  

Skill:-

• Financial Product Knowledge
• Customer Relationship Management (CRM)
• Regulatory Compliance
• Sales Strategy Development
• Market Analysis
• Effective Communication
• Problem Solving
• Negotiation Skills
• Team Leadership
• Data Management and Reporting
  
  

Preferred Qualifications:-

• Bachelor's degree in Finance, Business Administration, or a related field; MBA or equivalent postgraduate qualification is preferred.
• Minimum of 3-5 years of experience in sales and customer service within the banking or financial services industry, with a proven track record of meeting or exceeding sales targets.
  
  

Key Performance Indicators: #*Key Performance Indicators*#

Required Competencies: #*Required Competencies*#

Required Knowledge: #*Required Knowledge*#

Required Skills: #*Required Skills*#

Required Abilities

• Physical: #*Physical*#
• Other: #*Other*#
  
  

Work Environment Details: #*Work Environment Details*#

Specific Requirements

• Travel: #*Travel*#
• Vehicle: #*Vehicle*#
• Work Permit: #*Work Permit*#
  
  

Other Details

• Pay Rate: #*Pay Rate*#
• Contract Types: #*Contract Types*#
• Time Constraints: #*Time Constraints*#
• Compliance Related: #*Compliance Related*#
• Union Affiliation: #*Union Affiliation*#