Bank Officer - MFIB - Sales & Services

Group Company: AU Small Finance Bank Limited

Designation: Bank Officer - MFIB - Sales & Services

Office Location:

Position description: #*Position description*#

Primary Responsibilities: #*Primary Responsibilities*#

Additional Responsibilities: #*Additional Responsibilities*#

Reporting Team

• Reporting Designation: #*Reporting Designation*#
• Reporting Department: #*Reporting Department*#
  
  

Educational Qualifications Preferred

#*Education and Experience*#

• Category: #*Category*#
• Field specialization: #*Field specialization*#
• Degree: #*Degree*#
• Academic score: #*Academic score*#
• Institution tier: #*Institution tier*#
  
  

Required Certification/s: #*Required Certification/s*#

Required Training/s: #*Required Training/s*#

Required Work Experience

• Industry: #*Industry*#
• Role: #*Role*#
• Years of experience: #*Years of experience*#
  
  

Job Brief:- AU Small Finance Bank Limited is seeking a dedicated and dynamic professional to join our Sales and Service department. The role involves driving the growth of microfinance and banking products by delivering exceptional customer service and achieving sales targets. The ideal candidate will have a strong understanding of financial products, excellent interpersonal skills, and the ability to manage client relationships effectively. This position requires a proactive approach to identifying customer needs, providing tailored financial solutions, and ensuring compliance with regulatory standards. The role is pivotal in expanding the bank's footprint in the microfinance sector while maintaining high service quality and customer satisfaction.

Responsibilities:-

• Develop and implement sales strategies to achieve microfinance and banking product targets within assigned territories.
• Build and maintain strong relationships with customers to understand their financial needs and provide appropriate banking solutions.
• Conduct detailed customer assessments to recommend suitable loan products and services, ensuring alignment with their financial goals.
• Ensure timely processing of loan applications, documentation, and disbursements in compliance with bank policies and regulatory requirements.
• Collaborate with cross-functional teams to resolve customer queries and provide seamless service delivery.
• Monitor and analyze market trends and competitor activities to identify new business opportunities and enhance product offerings.
• Maintain accurate records of customer interactions, sales activities, and pipeline management using the bank's CRM systems.
• Conduct regular follow-ups with clients to ensure loan repayments and address any service-related issues promptly.
• Participate in training programs to stay updated on new products, compliance guidelines, and sales techniques.
• Promote financial literacy among customers to enhance their understanding of banking products and responsible borrowing.
  
  

Skill:-

• Microfinance Product Knowledge
• Customer Relationship Management (CRM)
• Loan Processing and Documentation
• Regulatory Compliance
• Sales Strategy Development
• Financial Needs Assessment
• Market Analysis
• Communication and Negotiation
• Risk Assessment
• Time Management
• Problem Solving
• Financial Literacy Training
  
  

Preferred Qualifications:-

• Bachelor's degree in Finance, Business Administration, or a related field; a postgraduate degree is an advantage.
• Minimum of 3-5 years of experience in microfinance sales, banking services, or financial product distribution within the financial services industry.
  
  

Key Performance Indicators: #*Key Performance Indicators*#

Required Competencies: #*Required Competencies*#

Required Knowledge: #*Required Knowledge*#

Required Skills: #*Required Skills*#

Required Abilities

• Physical: #*Physical*#
• Other: #*Other*#
  
  

Work Environment Details: #*Work Environment Details*#

Specific Requirements

• Travel: #*Travel*#
• Vehicle: #*Vehicle*#
• Work Permit: #*Work Permit*#
  
  

Other Details

• Pay Rate: #*Pay Rate*#
• Contract Types: #*Contract Types*#
• Time Constraints: #*Time Constraints*#
• Compliance Related: #*Compliance Related*#
• Union Affiliation: #*Union Affiliation*#