Bank Officer - MFIB - Sales & Services

Group Company: AU Small Finance Bank Limited

Designation: Bank Officer - MFIB - Sales & Services

Office Location:

Position description: #*Position description*#

Primary Responsibilities: #*Primary Responsibilities*#

Additional Responsibilities: #*Additional Responsibilities*#

Reporting Team

• Reporting Designation: #*Reporting Designation*#
• Reporting Department: #*Reporting Department*#
  
  

Educational Qualifications Preferred

#*Education and Experience*#

• Category: #*Category*#
• Field specialization: #*Field specialization*#
• Degree: #*Degree*#
• Academic score: #*Academic score*#
• Institution tier: #*Institution tier*#
  
  

Required Certification/s: #*Required Certification/s*#

Required Training/s: #*Required Training/s*#

Required Work Experience

• Industry: #*Industry*#
• Role: #*Role*#
• Years of experience: #*Years of experience*#
  
  

Job Brief:- AU Small Finance Bank Limited is seeking a dedicated and results-driven professional to join our Sales and Service department. The role involves managing and expanding the bank's customer base by delivering exceptional financial services and solutions tailored to meet client needs. The candidate will play a pivotal role in driving sales of banking products, ensuring compliance with regulatory standards, and enhancing customer satisfaction through proactive service delivery. This position requires a strong understanding of financial products, excellent communication skills, and the ability to work collaboratively within a dynamic team environment to support the bank's growth objectives in the financial services sector.

Responsibilities:-

• Develop and implement sales strategies to achieve branch targets for various banking products including deposits, loans, and investment services.
• Build and maintain strong relationships with existing and potential customers to understand their financial needs and provide appropriate banking solutions.
• Conduct detailed financial needs analysis and offer customized product recommendations to enhance customer satisfaction and retention.
• Ensure compliance with all regulatory guidelines and internal policies while processing customer transactions and documentation.
• Coordinate with cross-functional teams to facilitate seamless service delivery and resolve customer queries promptly.
• Monitor market trends and competitor activities to identify new business opportunities and recommend product enhancements.
• Prepare and present regular sales reports and performance metrics to senior management for informed decision-making.
• Conduct customer education sessions on banking products and digital banking platforms to promote adoption and usage.
• Assist in the onboarding process of new customers, ensuring all KYC and documentation requirements are met accurately.
• Participate in training programs to stay updated on the latest banking products, services, and compliance requirements.
  
  

Skill:-

• Financial Product Knowledge
• Customer Relationship Management (CRM)
• Sales Strategy Development
• Regulatory Compliance
• KYC and Documentation
• Market Analysis
• Communication and Negotiation
• Digital Banking Platforms
• Financial Needs Assessment
• Report Preparation and Presentation
  
  

Preferred Qualifications:-

• Bachelor's degree in Finance, Business Administration, or a related field from a recognized university.
• Minimum of 3-5 years of experience in sales and customer service roles within the banking or financial services industry.
• Proven track record of meeting or exceeding sales targets in a financial institution.
• Strong knowledge of banking products, financial regulations, and compliance standards.
• Excellent interpersonal and communication skills with the ability to engage effectively with diverse customer segments.
• Proficiency in digital banking platforms and CRM software is highly desirable.
• Ability to analyze financial data and market trends to support strategic sales initiatives.
  
  

Key Performance Indicators: #*Key Performance Indicators*#

Required Competencies: #*Required Competencies*#

Required Knowledge: #*Required Knowledge*#

Required Skills: #*Required Skills*#

Required Abilities

• Physical: #*Physical*#
• Other: #*Other*#
  
  

Work Environment Details: #*Work Environment Details*#

Specific Requirements

• Travel: #*Travel*#
• Vehicle: #*Vehicle*#
• Work Permit: #*Work Permit*#
  
  

Other Details

• Pay Rate: #*Pay Rate*#
• Contract Types: #*Contract Types*#
• Time Constraints: #*Time Constraints*#
• Compliance Related: #*Compliance Related*#
• Union Affiliation: #*Union Affiliation*#