Bank Officer - MFIB - Sales & Services
AU Small Finance Bank · Not specified · onsite · Posted 45d ago
Undisclosed0–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
:- We are seeking a dedicated and results-driven professional to join AU Small Finance Bank Limited's Sales and Service department. This role involves managing and expanding the bank's customer base by delivering exceptional financial services and solutions tailored to meet client needs. The ideal candidate will play a pivotal role in driving sales growth, ensuring compliance with regulatory standards, and enhancing customer satisfaction through effective relationship management and service excellence within the financial services sector.
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Responsibilities:-
- Develop and implement strategic sales plans to achieve branch and bank-wide targets for financial products and services.
- Identify and engage potential customers to expand the banks market presence and increase the customer base.
- Provide comprehensive financial advice and solutions to customers, aligning products with their individual needs and financial goals.
- Ensure adherence to all regulatory and compliance requirements in all sales and service activities.
- Manage and resolve customer queries and complaints promptly to maintain high levels of customer satisfaction and loyalty.
- Collaborate with cross-functional teams to streamline service delivery and enhance customer experience.
- Monitor market trends and competitor activities to identify opportunities for product development and sales improvement.
- Maintain accurate records of customer interactions, transactions, and sales activities using the banks CRM systems.
- Conduct regular training and development sessions for junior staff to enhance team performance and service quality.
- Prepare detailed reports on sales performance, customer feedback, and market insights for senior management review.
Skill:-
- Financial Product Knowledge
- Customer Relationship Management (CRM)
- Regulatory Compliance
- Sales Strategy Development
- Market Analysis
- Effective Communication
- Problem Solving
- Negotiation Skills
- Team Leadership
- Data Management and Reporting
Preferred Qualifications:-
- Bachelors degree in Finance, Business Administration, or a related field; MBA or equivalent postgraduate qualification is preferred.
- Minimum of 3-5 years of experience in sales and customer service within the banking or financial services industry, with a proven track record of meeting or exceeding sales targets.
Key Performance Indicators: #*Key Performance Indicators*#
Required Competencies: #*Required Competencies*#
Required Knowledge: #*Required Knowledge*#
Required Skills: #*Required Skills*#
Required abilities
- Physical: #*Physical*#
- Other: #*Other*#
Work Environment Details: #*Work Environment Details*#
Specific requirements
- Travel: #*Travel*#
- Vehicle: #*Vehicle*#
- Work Permit: #*Work Permit*#
Other details
- Pay Rate: #*Pay Rate*#
- Contract Types: #*Contract Types*#
- Time Constraints: #*Time Constraints*#
- Compliance Related: #*Compliance Related*#
- Union Affiliation: #*Union Affiliation*#
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServiceCustomer Experiencecustomer satisfactioncrmcrm systemscustomer feedbackCustomer QueriesFinancial ProductsBankingBank OfficerData ManagementAdministrationcompliancefinance
About AU Small Finance Bank
AU Small Finance Bank
Banking
50.9k+
employees
1996
30 years old
Jaipur, Rajasthan
India
About
AU Small Finance Bank offer banking services such as personal banking, online banking, internet banking, business & corporate banking, insurance, loans, investments, retail banking & much more.
Industries
BankingFinancial Services
Employee ratings
14,223 reviews
3.8/ 5
Culture
3.6
Career growth
3.5
Work-life
3.7
Employees rate it well for
Work Culture1155Work Environment896Salary745Learning675Work Life Balance609
Find them on