Bams Doctor

Job Description BAMS Doctor

Company: Herbal Chakra Private Limited
Department: Customer Consultation / Sales
Location: Noida, Sector 142
Job Type: Full-Time

Job Purpose

To provide Ayurvedic consultations to customers, understand their health and wellness requirements, recommend suitable Ayurvedic products, and drive product sales through effective counselling, cross-selling, and upselling.

Key Responsibilities

• Conduct consultations with customers to understand their health concerns, lifestyle, and wellness needs.
• Provide appropriate Ayurvedic guidance within the scope of professional qualifications and clinical expertise.
• Recommend suitable Herbal Chakra products based on customer requirements and product suitability.
• Drive product sales through effective counselling, cross-selling, and upselling.
• Explain product benefits, usage instructions, and precautions clearly to customers.
• Follow up with customers to understand their experience, address queries, and encourage repeat purchases.
• Build customer trust through professional communication and personalised recommendations.
• Maintain consultation records, customer feedback, and sales-related data.
• Coordinate with the sales and customer support teams to improve customer experience and conversion rates.
• Achieve assigned consultation, conversion, and revenue targets.

Eligibility Criteria

• Qualification: BAMS (Bachelor of Ayurvedic Medicine and Surgery) from a recognised institution.
• Valid registration with the applicable State or National Register, as required for the role.
• Good communication and customer counselling skills.
• Basic understanding of Ayurvedic products, treatments, and wellness practices.
• Sales-oriented mindset with the ability to recommend products ethically.
• Freshers and experienced candidates may apply.

Key Performance Indicators (KPIs)

• Number of customer consultations handled.
• Consultation-to-purchase conversion rate.
• Product upselling and cross-selling performance.
• Revenue generated through consultations.
• Repeat purchases and customer retention.
• Customer satisfaction and quality of consultation records.

Required Skills

• Strong verbal communication and counselling skills.
• Customer relationship management.
• Product knowledge and the ability to explain benefits clearly.
• Sales conversion and objection-handling skills.
• Professional, customer-focused, and target-oriented approach.

Role Objective: To combine Ayurvedic expertise with customer counselling and ethical product recommendations to enhance customer satisfaction and drive business growth.