Backend Engineer - App Support

• 8+ years of experience in Application Support, Production Support, Application SRE, or Site Reliability Engineering.
• Strong experience supporting Java and/or Node.js applications in production environments.
• Hands-on experience with AWS, Kubernetes, Docker, and Terraform.
• Good understanding of microservices, REST APIs, Linux, networking, and distributed systems.
• Experience with CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI/CD, or similar).
• Experience with monitoring and observability tools such as CloudWatch, Prometheus, Grafana, Datadog, ELK, or Splunk.
• Experience in production deployments, incident management, root cause analysis (RCA), and application troubleshooting.

Production Support & Incident Management :

• Monitor the health, availability, and performance of production applications and services.
• Investigate, troubleshoot, and resolve production incidents within agreed SLAs/SLOs.
• Participate in on-call rotations and provide timely support for critical production issues.
• Perform root cause analysis (RCA) and implement preventive and corrective actions to avoid recurring incidents.
• Coordinate with development, infrastructure, and business teams during major incidents.

Application Reliability & Operations:

• Ensure high availability, reliability, and stability of Java and Node.js applications running in production.
• Monitor application logs, metrics, and alerts to proactively identify and resolve issues.
• Create and maintain operational runbooks, knowledge articles, and support documentation.
• Continuously improve system observability using monitoring, logging, and alerting tools.
• Support production deployments, configuration changes, and release activities.

Cloud & Platform Support:

• Support applications deployed on AWS using containerized environments such as Kubernetes.
• Troubleshoot infrastructure and platform issues related to AWS, Kubernetes, networking, and Terraform-managed resources.
• Work with DevOps teams to automate operational activities and improve deployment processes.
• Ensure application environments are secure, stable, and compliant with organizational standards.

Application Troubleshooting:

• Analyze application issues in Java and Node.js services by reviewing logs, stack traces, API responses, and database interactions.
• Perform basic code analysis and debugging to identify root causes and coordinate fixes with development teams.
• Support API integrations, microservices, messaging systems, and backend services.

Quality & Continuous Improvement:

• Identify recurring operational issues and recommend automation or process improvements.
• Develop scripts and automation to reduce manual operational effort and improve system reliability.
• Participate in post-incident reviews and contribute to continuous service improvement initiatives.

Domain & Integrations:

• Support multimedia content processing applications, including asset management, moderation, and fraud detection workflows.
• Monitor integrations with external vendors and AI/ML services, ensuring reliable data exchange and service availability.
• Ensure data handling complies with security, privacy, and regulatory requirements.

Collaboration & Communication:

• Work closely with Engineering, DevOps, Infrastructure, Product, and Business teams to resolve production issues.
• Communicate incident status, risks, and resolution updates to stakeholders.
• Share operational knowledge and mentor junior support engineers where required.

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