BENGALURU · FULLTIME
Backend Coordinator
Communications Test Design India Pvt Ltd
Bengaluru · onsite · Posted 11d ago
Sourced from
₹2.0L - ₹3.0L PA1–6 yrsfulltimeBengaluru
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Section · 01
About this role
Backend Coordinator Laptop Service Center
Experience: 1+ Years
Industry: Laptop / IT Service Center
Contact # : [phone removed] / [phone removed]
- Coordinate laptop repair and service activities with repair engineers.
- Manage service tickets from inward to final closure.
- Track Diagnosis Estimation Repair QC Dispatch status.
- Monitor SLA/TAT and follow up on delayed cases.
- Coordinate spare parts availability and replacement.
- Maintain job sheets, service records, serial numbers, and repair details.
- Prepare daily/weekly MIS reports using MS Excel.
- Verify QC/testing completion before laptop dispatch.
- Handle customer feedback, complaints, and service escalations.
- Support service center audits and ensure documentation/process compliance.
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Section · 02
Skills
Customer ServiceSLA and TAT managementInventory Coordinationspare parts coordinationBackend Operationsback officeData EntryService Center Operationsexcel