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    Job · 19012789

    Raghunandan capital pvt ltd logo

    Back Office Executive

    Raghunandan capital pvt ltd · Agra · onsite · Posted 27d ago

    Undisclosed0–1 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

    • Monitor and review recorded customer calls on a regular basis.
    • Evaluate calls based on predefined quality parameters, scripts, compliance, communication, and customer handling.
    • Prepare daily/weekly/monthly Call Monitoring & Quality Reports.
    • Identify gaps, errors, missed opportunities, and areas of improvement in calls.
    • Maintain records of call scores, feedback, observations, and corrective actions.
    • Follow up on previously identified gaps and monitor improvement in subsequent calls.
    • Identify recurring issues and share insights with management for process improvement.
    • Coordinate with Team Leaders/Managers to improve call quality and customer experience.
    • Track individual and team-wise calling performance and quality scores.
    • Escalate critical issues such as incorrect information, mis-selling, inappropriate communication, or compliance-related concerns.
    • Conduct regular call audits to ensure adherence to company policies and processes.


    Sourced from naukri

    Skills

    Advanced ExcelBack Office ExecutiveMIS OperationsConditional FormattingSUMIFGoogle SheetsExcel SheetBackend OperationsPivot TableVLOOKUPHLOOKUPData EntryData Entry OperationBack Office OperationsexcelMISProcess cordinator

    About Raghunandan Capital

    Raghunandan capital pvt ltd logo

    Raghunandan capital pvt ltd

    FinTech

    2007

    19 years old

    Gwalior

    India

    ₹4L PA avg

    Avg at Raghunandan Capital

    About

    This is our world and you're welcome! Incorporated in the year 2004, at Raghunandan Money we keep a firm belief in the power of knowledge to bring you happiness through superior market returns and greater value for money. In a short span of less than a decade, we have created many benchmarks of success. Today we are bringing smiles and financial success to 50,000 happy clients over 200+ cities and towns with our dedicated team of 300+ members spread across 250+ locations. We are one of the prominent integrated financial services groups, providing an exhaustive range of products and unmatched financial services.Raghunandan Money (RMoney) is a Dalal Street, Gandhi Nagar, Gujarat-based financial service provider.We're not just another financial service provider. At Raghunandan Money, we also present highly profitable business opportunities for promising entrepreneurs. Our product bouquet consists of Equity, Equity Derivatives, Depository, Commodities Derivatives, Commodities Spot, Currency Derivatives, IPOs, Mutual Funds, Insurance (Life & General), Bonds & Corporate FDRs. With us, you will have the freedom to pick the products that you wish to offer at your outlets and accordingly customize the entire business plan. Our competitive pricing and revenue sharing model is thoughtfully conceptualized to spark your entrepreneurial instincts at the very first click.

    Industries

    FinTech

    Employee ratings

    10 reviews

    3.8/ 5

    Culture

    3.4

    Career growth

    3.2

    Work-life

    3.5

    Employees rate it well for

    Overall Company38Work-Life Balance35

    Find them on

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    Back Office Executive · waiting for your command