Back Office Executive

Role & responsibilities

• Handle incoming and outgoing customer calls professionally.
• Respond to customer enquiries received through the Houseva website, phone, WhatsApp and other channels.
• Manage and update customer/lead information in the companys backend system.
• Follow up with leads and customers and maintain proper records of conversations and requirements.
• Coordinate with the sales, site and operations teams to ensure timely responses to customers.
• Handle basic website backend activities such as updating enquiries, customer details, service information and other content as required.
• Monitor website enquiries and ensure no genuine lead is missed.
• Prepare basic reports, maintain Excel/Google Sheets and update daily activity records.
• Schedule appointments, site visits and follow-ups when required.
• Assist the management team with day-to-day administrative and backend activities.
• Maintain professional communication with customers and provide a good overall customer experience.

Preferred candidate profile

• Graduate or undergraduate with good communication skills.
• Comfortable speaking with customers over phone calls.
• Good knowledge of English and Hindi; knowledge of Bengali will be an advantage.
• Basic knowledge of MS Excel, Google Sheets, email and internet applications.
• Comfortable learning and working with website/admin panels and CRM/backend software.
• Good typing and computer skills.
• Should be organized, responsible and able to maintain accurate records.
• Good follow-up skills and a customer-friendly attitude.
• Freshers can apply; candidates with experience in back office, telecalling, customer support, real estate or website management will be preferred.

Perks and benefits

• Competitive salary with performance-based incentives.
• Opportunity to work with a growing real-estate/home-services startup.
• Learning and growth opportunities.
• Performance-based career progression.
• Friendly and professional working environment.
• Training will be provided for company processes and backend systems.