Back Office Executive

Key Responsibilities

• Receive and review loan applications and supporting documents.
• Verify customer information, KYC, income, employment, bank statements, and other required documents.
• Coordinate with sales, credit, underwriting, legal, and operations teams.
• Enter and maintain accurate loan/application data in the system.
• Follow up on pending documents and resolve discrepancies.
• Ensure applications meet company policies, regulatory requirements, and process guidelines.
• Coordinate loan sanction, documentation, and disbursement activities.
• Track applications and ensure timely processing within defined TATs.
• Maintain proper records and documentation for audit purposes.
• Handle customer queries related to loan processing and application status.
• Identify missing or inconsistent information and escalate issues appropriately.
• Support post-disbursement documentation and reconciliation activities.

Required Skills

• Good knowledge of loan processing and basic credit procedures.
• Strong attention to detail and documentation skills.
• Good communication and follow-up skills.
• Basic knowledge of KYC and financial documents.