Back Office Executive

Role & responsibilities

• Manage inward shipment receiving, verification, and storage allocation
• Handle labeling, counting, and processing of new and bulk shipments
• Oversee packaging and order processing across all sales platforms
• Supervise the packing team to ensure accurate, timely, and quality dispatches
• Coordinate with logistics partners for pickups, dispatches, and shipment tracking
• Manage daily and bulk returns, including handling wrong-return tickets
• Maintain and update operational records related to orders, inventory, and dispatches
• Monitor stock movement and report discrepancies
• Coordinate with internal teams to ensure smooth order processing and workflow management
• Plan manpower requirements and arrange porter support as needed
• Manage inward shipment receiving, verification, and storage allocationtional support

Preferred candidate profile

• Basic understanding of warehouse, dispatch, inventory, and shipment operations
• Strong organizational, coordination, and multitasking skills, with the ability to manage daily operational

activities efficiently

• Ability to supervise a small team, maintain discipline, and ensure timely completion of work
• Working knowledge of Excel, Google Sheets, and SAP for operational tracking and reporting
• Strong attention to detail in packaging, labeling, order processing, and stock management
• Excellent communication, coordination, and problem-solving abilities
• Ability to work in a fast-paced environment and handle operational pressure effectively
• Basic understanding of warehouse, dispatch, inventory, and shipment operationsions

Qualifications

• 0-2 years of experience in operations, warehouse, dispatch, or logistics roles preferred
• Graduate or equivalent qualification preferred
• Experience working in e-commerce or a product-based warehouse is a plus