DELHI · FULLTIME
Back Office Customer Expert
TP
Delhi · onsite · Posted 4d ago
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Undisclosed0–5 yrsfulltimeDelhi
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Section · 01
About this role
We are looking for a highly skilled and experienced Back Office Customer Expert to join our team. The ideal candidate will have a strong background in customer service and support, with excellent communication and problem-solving skills.
Roles and Responsibility
- Provide exceptional customer service and support through various channels.
- Resolve customer complaints and issues professionally and promptly.
- Collaborate with internal teams to enhance customer experience and satisfaction.
- Develop and implement process improvements to boost efficiency and productivity.
- Analyze customer feedback and suggest changes to products or services.
- Maintain accurate records of customer interactions and transactions.
Job Requirements
- Proven experience in customer service or a related field.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Strong analytical and organizational skills with attention to detail.
- Familiarity with customer relationship management software and systems.
- Ability to adapt to changing situations and priorities.
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Section · 02
Skills
Customer ServiceCustomer Experiencecrmcustomer feedbackCustomer ComplaintsCustomer Relationshipback officeRelationship Management