Back Office Customer Expert
TP · Not specified · onsite · Posted 56d ago
Undisclosed0–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
We are looking for a highly skilled and experienced Back Office Customer Expert to join our team in the International region. The ideal candidate will have 2-7 years of experience in customer service, with excellent communication and problem-solving skills.
Roles and Responsibility - Handle customer inquiries and resolve issues professionally.
- Provide exceptional customer service through various channels.
- Collaborate with internal teams to enhance customer experience.
- Develop and implement process improvements to boost efficiency.
- Maintain accurate records of customer interactions and transactions.
- Identify opportunities to upsell and cross-sell products or services.
- Minimum 2 years of experience in customer service or a related field.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong analytical and critical thinking skills.
- Proficient in Microsoft Office and other software applications.
- Experience with customer relationship management software is an asset.
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us from other companies.
How to Apply If you are interested in this opportunity, please contact your local Teleperformance location for assistance.
Sourced from naukri
Skills
Customer ServiceCustomer Experience ManagementCustomer Experiencecrmemployee satisfactionmicrosoft officeOmni ChannelCustomer RelationshipUpsellback officeRelationship Management