Back Office Customer Expert
TP · Mumbai · onsite · Posted 57d ago
Undisclosed0–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:
Responsibilities - Remote Customer Service: Providing customer service and support via phone, online chat, or text including:
- Call center-based customer support in response to a high volume of low complexity inquiries
- Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries
- Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
- Acting as liaison between customers, production and distribution departments related to specific customer orders
- Providing technical and non-technical customer support in a walk-in service center
- Incumbents matching to this specialization are not compensated based on achievement of sales targets.
- Positions on this level requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or basic technical education.
- Requires moderate supervision.
- Can solve routine issues independently, with occasional deviations or improvement to standard procedures.
Sourced from naukri
Skills
Customer ServiceCustomer Supportsales targetsTechnical Customer SupportCall CenterOnline ChatSalesback office