Back Office Customer Expert
TP · Bengaluru · onsite · Posted 56d ago
Undisclosed0–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
We are looking for a highly skilled and experienced Back Office Customer Expert to join our team in the International region. The ideal candidate will have 2-7 years of experience in customer service, with excellent communication and problem-solving skills.
Roles and Responsibility - Provide exceptional customer support through various channels, including phone, email, and chat.
- Resolve customer complaints and issues professionally and promptly.
- Collaborate with internal teams to improve overall customer experience.
- Develop and maintain thorough knowledge of products and services.
- Identify and escalate complex issues to senior management when necessary.
- Consistently meet or exceed performance metrics, such as first call resolution rate and customer satisfaction scores.
- Minimum 2 years of experience in customer service, focusing on back office operations.
- Excellent communication, problem-solving, and analytical skills.
- Ability to work in a fast-paced environment with multiple priorities and deadlines.
- Strong attention to detail and organizational skills.
- Experience with CRM software and other customer service tools.
- Ability to adapt to changing processes and procedures.
- A graduate degree is required for this position.
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. We utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
Additional Info If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
Sourced from naukri
Skills
Customer ServiceCustomer Experience ManagementCustomer Experiencecrm softwarecustomer satisfactionCustomer Supportcrmanalytical thinkingCustomer Complaintscustomer service toolsoperationsback officeBack Office Operations