Back Office Customer Expert
TP · Mumbai · onsite · Posted 57d ago
Undisclosed0–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
We are looking for a highly skilled and experienced Back Office Customer Expert to join our team in the domestic sector. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and provide top-notch customer support.
Roles and Responsibility - Handle customer inquiries and resolve issues professionally.
- Provide timely and effective solutions to customer complaints.
- Collaborate with internal teams to improve overall customer experience.
- Develop and maintain thorough knowledge of products and services.
- Identify opportunities to upsell and cross-sell products or services.
- Maintain accurate records of customer interactions and transactions.
- Minimum 2 years of experience in customer service or a related field.
- Excellent communication and problem-solving skills.
- Ability to work in a team environment and adapt to changes.
- Strong analytical and critical thinking skills.
- Proficient in Microsoft Office and other software applications.
- Experience with customer relationship management software is an asset.
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
How to Apply If you are interested in this opportunity, please contact your local Teleperformance location for assistance.
Sourced from naukri
Skills
Customer ServiceCustomer Experience ManagementCustomer ExperienceCustomer Supportcrmmicrosoft officeCustomer RelationshipCommunication SkillsUpsellback officeRelationship Management