MUMBAI · FULLTIME
Back Office Customer Expert I| Domestic
TP
Mumbai · onsite · Posted 10d ago
Sourced from
Undisclosed0–5 yrsfulltimeMumbai
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Section · 01
About this role
We are looking for a highly skilled and experienced Back Office Customer Expert to join our team in the domestic sector. The ideal candidate will have excellent communication skills and be able to provide top-notch customer support.
Roles and Responsibility - Handle customer inquiries and resolve issues professionally.
- Provide timely and effective solutions to customer complaints.
- Collaborate with internal teams to improve overall customer experience.
- Develop and maintain thorough knowledge of products and services.
- Identify opportunities to upsell and cross-sell products or services.
- Maintain accurate records of customer interactions and transactions.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong problem-solving and analytical skills.
- Proficient in Microsoft Office and other software applications.
- Ability to work independently and as part of a team.
- Strong attention to detail and organizational skills.
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
How to Apply If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
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Section · 02
Skills
Customer Experienceemployee satisfactionOmni Channelback office