BA Principal Lead

Job Description

Ciklum is looking for a

BA Principal Lead to join our team full-time in India. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About The Role As a BA Principal Lead, you will join a high-performing, cross-functional development team dedicated to engineering the digital experiences of tomorrow. You will play a pivotal role in driving large-scale business transformations, system integrations, and mergers and acquisitions (M&A) programs. This role requires a unique blend of strategic thinking, technical acumen in the Salesforce ecosystem, and exceptional stakeholder management skills to harmonize people, processes, and tools across complex enterprise environments.

Responsibilities

• Strategic Stakeholder Engagement & Requirements Gathering: + Collaborate with senior business stakeholders to extract, analyze, map, and document complex business requirements + Translate high-level business visions into actionable, technical realities for cross-functional engineering teams + Drive alignment across diverse business units during organizational integration and change initiatives
• Salesforce Ecosystem & Technical Analysis + Leverage deep knowledge of Salesforce Sales Cloud and Agentforce Sales capabilities to architect modern business solutions + Conduct deep-dive data analysis, field-level mapping, and dependency mapping across complex enterprise systems + Lead and support complex Salesforce org migration activities and architecture consolidations
• Agile Delivery & Application Lifecycle Management (ALM): + Champion Agile Scrum methodologies and champion best-in-class ALM practices + Take full ownership of creating, refining, and managing high-quality technical user stories and comprehensive requirements documentation within Jira + Act as the bridge between business needs and technical sprints, ensuring clear acceptance criteria are established
• Process Optimization & Enablement + Design and execute business process mapping and workflow optimization strategies to eliminate operational friction + Facilitate operational enablement, ensuring end-users and business units are successfully onboarded to new tools and processes post-integration

Requirements

• Experience: 7+ years of progressive experience as a Business Analyst and/or Salesforce Consultant within large-scale enterprise environments
• Program History: A proven track record of working on large-scale business transformations, complex integrations, or M&A programs
• Salesforce Expertise: Strong technical and functional understanding of the enterprise Salesforce ecosystem, specifically Salesforce Sales Cloud and next-gen Agentforce Sales capabilities
• Agile Proficiency: Expert-level mastery of Agile Scrum and ALM practices, with hands-on proficiency in Jira for backlog grooming and user story management
• Data & Migration Skills: Proven ability to handle complex data structures, including field-level mapping and org migration execution
• Soft Skills: Exceptional leadership, communication, and negotiation skills, with a demonstrated ability to guide senior stakeholders through organizational change

What`s in it for you?

• Strong community: Work alongside top professionals in a friendly, open-door environment
• Growth focus: Take on large-scale projects with a global impact and expand your expertise
• Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
• Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
• Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations

About Us At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. India is a strategic innovation hub for Ciklum, with growing teams in Chennai and Pune leading advancements in EdgeTech, AR/VR, IoT, and beyond. Join us to collaborate on game-changing solutions and take your career to the next level.

Explore, empower, engineer with Ciklum! Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.