B2B Sales & E-commerce Operations Executive

Role & responsibilities

1. B2B Sales & Business Development

• Identify and reach out to corporate clients, HR and admin teams, gifting agencies, dealers and retailers.
• Generate leads for corporate gifting, bulk orders and institutional sales.
• Handle client enquiries, prepare quotations, follow up with prospects and close orders.
• Maintain a structured sales pipeline and build long-term client relationships.
• Work towards monthly and annual sales targets.

2. Operations Management

• Manage inventory tracking, order processing, packaging, dispatches and delivery coordination.
• Coordinate with suppliers, vendors, warehouse staff and logistics partners.
• Maintain accurate stock records and ensure timely fulfilment of customer orders.
• Develop and maintain operational trackers, reports and standard operating procedures.

3. E-commerce Management

• Manage day-to-day operations of GROX's Amazon seller account.
• Coordinate product listings, pricing, inventory, FBA shipments, returns and account health.
• Monitor sales performance and identify operational issues and opportunities for improvement.
• Coordinate with the advertising consultant and internal team to ensure smooth marketplace operations.

Preferred candidate profile

1.54 years of relevant experience in B2B sales, e-commerce operations, marketplace management or business operations.

• Experience with Amazon Seller Central is preferred.
• Strong communication, negotiation and follow-up skills.
• Comfortable with Excel/Google Sheets, reporting and operational coordination.
• A self-starter who can work independently, solve problems and take ownership of outcomes.
• Willingness to handle both sales and execution in a growing business environment.