{"@context":"https://schema.org","@type":"JobPosting","title":"B2B operations","description":"

Job Title: B2B Operations

Department: Customer Support

Industry: Healthcare

Location: [Bengaluru / Insert Location]

Experience: 1-2 Years

Employment Type: Full-Time

Job Summary:

We are looking for a dedicated and empathetic B2B Operation Executive to handle patient and client interactions in the healthcare domain. The role involves addressing queries, resolving complaints, coordinating with internal teams, and ensuring a smooth patient/customer experience.

*Key Responsibilities:*

Handle inbound and outbound calls related to healthcare services.

Respond to patient/customer queries via phone, email, and chat.

Handlind the vendors & Clients Calls

Provide accurate information regarding services, appointments, billing, and reports.

Coordinate with internal departments (Operations, Billing, Medical Team) for issue resolution.

Maintain and update customer records in CRM systems.

Follow up with patients/customers to ensure issue closure.

Escalate critical cases to the concerned team on time.

Maintain confidentiality of patient information as per healthcare compliance standards.

Achieve defined SLA and quality metrics.

","datePosted":"2026-06-26T00:00:00.000Z","validThrough":"2026-08-25T00:00:00.000Z","employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"myjobb-ai","value":"4443065"},"url":"https://myjobb.ai/jobs/b2b-operations/4443065","directApply":false,"hiringOrganization":{"@type":"Organization","name":"LifeCell International","logo":"https://static.ambitionbox.com/assets/v2/images/rs:fit:200:200:false:false/aHR0cHM6Ly9tZWRpYS5uYXVrcmkuY29tL21lZGlhL2FiY29tcGxvZ28vbGlmZWNlbGwtaW50ZXJuYXRpb25hbC1vcmlnaW5hbC5qcGc.webp","sameAs":"https://www.lifecell.in"},"jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bengaluru","addressRegion":"Karnataka","addressCountry":"India"}}]}