B2B Collection Executive

Position Overview

The Collection Executive plays a critical role in managing accounts receivable, ensuring timely payments, and maintaining strong commercial relationships with corporate and enterprise clients. Operating within the B2B pest management sector, this role bridges finance and customer service, requiring a balance of persistence, professionalism, and industry-specific awareness of service-level agreements (SLAs).

Key Responsibilities

* Accounts Receivable Management: Monitor client accounts to identify overdue invoices and outstanding balances across a diverse B2B portfolio (commercial, industrial, hospitality, and corporate clients).

* Payment Follow-ups & Reminders: Proactively communicate with client accounts payable departments via phone, email, and virtual meetings to secure timely payments in accordance with agreed credit terms.

* Dispute & Query Resolution: Investigate and resolve billing discrepancies, service delivery disputes, or missing documentation (such as service completion reports, digitally signed job cards, or vendor portal entry issues) in coordination with operations and service teams.

* Aging Report Analysis: Regularly review and report on the Accounts Receivable (AR) aging bucket, providing management with accurate cash flow projections and risk assessments for delayed payments.

* Receipt Reconciliation & Documentation: Accurately post and reconcile incoming payments against respective invoices, maintaining up-to-date ledger records and issuing official receipts or statements of account.

* Credit Control Support: Assist in evaluating the creditworthiness of new B2B clients and help enforce company credit policies to minimize bad debt.

Required Qualifications & Skills

* Education: Bachelors degree in Commerce, Finance, Accounting, Business Administration, or a related field.

* Experience: 2 to 4 years of proven experience in B2B debt recovery, accounts receivable, or corporate collections—preferably within the service industry, facility management, or allied B2B sectors.

* Communication & Negotiation: Exceptional verbal and written communication skills with strong negotiation abilities to resolve payment bottlenecks while preserving client relationships.

* Technical Proficiency: Hands-on experience with ERP systems (e.g., SAP, Oracle, Zoho, or Tally) and advanced proficiency in Microsoft Excel (VLOOKUP, pivot tables, aging schedules).

* Industry Knowledge: Familiarity with service-based billing cycles, digital invoicing portals, and vendor payment approval workflows commonly used by corporate clients.

Key Performance Indicators (KPIs)

* Days Sales Outstanding (DSO): Reduction and maintenance of average collection periods.

* Collection Efficiency Ratio (CER): Percentage of total receivables collected within the targeted billing cycle.

* Aging Portfolio Management: Minimization of overdue balances sitting in the 60+ and 90+ day aging buckets.

* Dispute Resolution Time: Speed and accuracy in resolving billing queries to unblock pending payments.