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    Job · 22480651

    Alegeus logo

    B-Application Support Engineer Tier 1A

    Alegeus · Bengaluru · onsite · Posted 1d ago

    Not disclosed3–5 yrsfulltimeSourced fromFoundit

    About a minute. You'll make an account on the way through.

    About this role

    Do you want to shape the future of fintech and healthtech Energized by challenges and inspired by bold goals Ready to elevate your career alongside driven and talented colleagues If that sounds like you, explore a career at Alegeus today. Opportunity Happens Here.

    Application Support Engineer Tier 1A

    Join our team at Alegeus, where you'll experience unmatched opportunity and a culture that cares deeply about succeeding together. As a Application Support Engineer Tier 1A, you'll play a vital role in delivering exceptional support to internal teams and business clients by resolving complex technical challenges, improving customer experiences, and driving continuous product improvement. Collaborate with dedicated colleagues, embrace a spirit of innovation, and build an enriching career with us.

    OPPORTUNITY HAPPENS HERE — REALIZE YOURS

    Alongside The Best And The Brightest, You Will Regularly

    • Become a trusted technical advisor for internal teams and business clients, helping resolve complex application, connectivity, and data-related issues with confidence and expertise.
    • Investigate, analyze, and troubleshoot software and service challenges, uncovering root causes and delivering effective solutions that drive customer success.
    • Manage multiple customer cases in a dynamic environment while providing proactive communication, timely updates, and an exceptional support experience.
    • Partner closely with Engineering, Development, and Product teams to escalate critical issues, influence product enhancements, and improve overall system performance.
    • Transform technical concepts into clear, actionable information that empowers both technical and non-technical audiences.
    • Contribute to continuous improvement by identifying recurring trends, documenting solutions, and creating resources that enhance product quality and support effectiveness.

    Essential Skills For Creating a Lasting Impact

    Alegeus colleagues are known as problem-solvers, risk-takers, and innovative thinkers. As a Application Support Engineer Tier 1A, these skills are essential for success:

    • Abilities: Strong problem-solving, analytical, and critical-thinking skills with the ability to troubleshoot complex technical issues, manage multiple priorities in a fast-paced environment, and communicate technical concepts effectively to both technical and business audiences.
    • Experience: The ideal candidate brings 3+ years of experience providing end-user technical support for software applications. Experience working with SQL databases (MS SQL, Oracle, or similar), reviewing CSV and fixed-format files, and leveraging data analysis to research and resolve technical issues is essential.
    • Education: Equivalent combination of relevant technical support experience, skills, and training.
    • Location: Bangalore, India

    Because We Care, We Offer

    • A flexible work environment
    • Competitive salaries, paid vacation, and holidays
    • Robust professional development programs
    • Comprehensive health, wellness, and financial packages

    SHARED AMBITION. INSPIRED FUTURE.

    At Alegeus, our success is guided by our aligned vision and values—it is how we work together and collaborate to achieve our goals.

    • People First. We pride ourselves in bringing talented people together and treating one another with care.
    • Partner Powered. We are committed to empowering our partners, knowing our success is shared and we win as one.
    • Always Advancing. We are driven by potential and relentlessly determined to achieve our goals.

    I truly believe that people who are well-skilled and talented can go wherever they want in this company. We want to create the best place anyone has ever worked. - Alegeus employee

    Apply now, connect a friend to this opportunity, or sign up for job alerts!

    We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

    At Alegeus, being transparent about our compensation philosophy and approach is more than just a legal requirement. As our organization continues to grow and evolve, we have made a commitment to ensure that our compensation framework is equitable, data-driven, consistent, and unbiased, with allowable pay differences based on factors unique to each candidate (think: skills, experience, qualifications, etc.) in order to attract and retain a highly talented and committed workforce.

    We are taking an inside-out approach to pay transparency by first educating our valued managers and internal workforce and then moving to publishing compensation ranges externally. In the interim, if you are a California, Colorado, Connecticut, Maryland, Nevada, New Jersey, New York, Ohio or Washington resident and this role is physically available in your state or classified as remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email identifying the title of the role you are interested in and the state you reside in to [HIDDEN TEXT].

    Alegeus may use AI technology during candidate interviews. The uses include recording, note-taking, and summarizing candidate interviews. The information generated by the AI technology will be used by Alegeus during the hiring process. If you wish to opt out of having AI technology transcribe your interview, please notify your recruiter in advance of the interview. Otherwise, by agreeing to an interview with us, you consent to the use of AI technology during your interview.

    Sourced from foundit

    Skills

    SQL databasesOracle DBdata analysisSQL Server

    About Alegeus

    Alegeus logo

    Alegeus

    FinTech

    501-1000

    employees

    1995

    31 years old

    Waltham

    US

    About

    Alegeus Technology

    Alegeus is a FinTech company operating in the healthcare benefits space. At a high level, were the leading platform that powers tax-advantaged benefit accounts so think of things like HSAs, FSAs, etc. In other words, we sit at the intersection of healthcare, payments, and technology, and essential we're helping millions of people save smarter and spend better on their healthcare.

    In recent years, Alegeus has grown quickly and successfully, but like many fast-growing companies, we’ve reached that stage where we need to evolve from “scale-first strategy” to sustainable, scalable growth. We’re sharpening our identity as a true FinTech company, not just HealthTech and we’re building the operational and strategic infrastructure to support that future.

    Since joining Vista Equity Partners, one of the world’s leading private equity firms focused exclusively on software and technology with approx. 80 companies in their portfolio, we’ve been laying the groundwork for that next phase of growth and maturity. We’re investing in technology (think product, AI, etc.) , leadership, and process, all with the goal of creating a more aligned, efficient, and high-performing organization. When it comes to the numbers here's a rapid fire breakdown:

    • 1k employees, HQ in Boston, but also have office in Bangalore and Orlando and a presence in Milwaukee.
    • We've doubled revenue in five years.
    • Directionally we're $300m + this year
    • We've tripled EBITDA in five years with 47% EBITDA margins
    • We're projected to have more than 11M lives on platform this year, with ~99% client retention
    • Greater than 50% rule of 40

    Industries

    FinTech

    Employee ratings

    44 reviews

    2.5/ 5

    Culture

    2.5

    Career growth

    2.2

    Work-life

    2.9

    Employees rate it well for

    Senior Management5

    Find them on

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