Azure managed services engineer

Job Summary

In this role of Technical support engineer (L1) | Azure Managed Services, the individual will be responsible for all Azure Managed Services related activities for our customers. Managed service activities includes monitoring health of the services, remediation of alerts/incidents, providing Level 1 technical support, administration of Windows/Linux VMs and provisioning/deprovisioning of Azure services. Technical support engineer (L1) will work with Level 2/3 resources and Microsoft support team for escalation support. Technical support engineer (L1) will work on all the shifts in monthly rotation basis.

Education and Experience

• Bachelor or master degree on any computer/IT stream
• Knowledge on cloud technology, different patterns, deployment methods, compatibility of the applications

Knowledge in the following:

• Conceptual knowledge of Azure IaaS, PaaS deployments and administration
• Experience on Azure IaaS core services such as Network, Storage, Compute, Database, etc.
• Familiarity with OS Internals concepts, built-in diagnostics, Active Directory and Security (Windows and or Linux)
• Understanding of Virtualization concepts and virtual system administration
• Familiarity with SAN/NAS, Hyper-V/VMWare, iSCSI
• Familiarity with networking concepts including TCP/IP, NAT, DNS
• Working knowledge of troubleshooting tools including Sysinternals, Fiddler, Netmon, NetStat, Tracert etc.
• Familiarity with one, or more, shell environments (BASH, sh, tcsh, ksh, etc.)
• Familiarity with core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP

Responsibilities

• Install and maintain Azure infrastructure services such as VMs, Database, Storage, Network, etc.
• Monitor health of the Azure services and close the alerts.
• Monitor the security incidents and close the same.
• Provide support services to resolve the issues and requests.
• Work with Microsoft support team to resolve any backend issues with Azure services.
• Escalate to L2 and L3 team if the issue is not resolved within the expected time window.
• Manage security and standard patches for Windows and Linux Servers.
• Windows and Linux Server administration and troubleshooting.

Success Factors

• Strong technology fundamentals - networking, core infrastructure and cloud
• Up to date with current cloud technologies
• Should be able to work well as a team player
• Must be flexible & adaptable to change
• Key values - honesty, integrity, passion for customers and technology

Interface/Communication

• Well-developed interpersonal skills and excellent presentation skills.
• Willing to travel extensively on field
• Must be accomplished in making presentations
• Uses CRM tools to update daily activities

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.