Azure Local Engineer

Role & responsibilities

Provide L3 support for Microsoft Windows and enterprise infrastructure environments.

Install, configure, administer, troubleshoot, and optimize Windows Server environments.

Manage and troubleshoot Hyper-V, Active Directory, DHCP, DNS, SQL Server, and related infrastructure services.

Troubleshoot complex issues across on-premises, physical, virtual, Azure, and VMware environments.

Perform new server deployments and understand dependencies between infrastructure services.

• Troubleshoot Windows production issues including server crashes, no-boot conditions, memory leaks, sluggish or unresponsive servers.

Perform Windows performance troubleshooting using CMD, Sysinternals, memory dumps, registry analysis, and other troubleshooting tools.

Troubleshoot Windows components including BIOS, CPU, memory, DNS, and DHCP.

• Analyze and configure Windows memory dumps and troubleshoot User Mode and Kernel Mode issues.
• Design and implement Microsoft Azure infrastructure solutions.

Work with Azure IaaS, PaaS, and SaaS services, including security and compliance features.

• Troubleshoot Windows workloads on Azure and AWS platforms.
• Manage VMware ESXi, vCenter, vSAN, Site Recovery Manager, vMSC, and Microsoft Hyper-V.

Support physical server installation and enterprise data center infrastructure.

Troubleshoot TCP/IP, DNS, DHCP, Active Directory, and Group Policy issues.

• Manage backup, storage, antivirus, patch management, compliance, and vulnerability assessment activities.
• Automate infrastructure tasks using PowerShell and Python.

Work with configuration management tools such as Ansible and Puppet.

Support source control and CI/CD processes.

• Analyze client requirements, recommend infrastructure solutions, and support migrations with minimum downtime and no data loss.

Provide remote infrastructure support through VPN, SSH, command-line tools, and shell commands.

Travel to customer locations when required for infrastructure setup, deployments, and technical discussions.

• Maintain Disaster Recovery and other infrastructure procedures and documentation.
• Maintain accurate CMDB information.
• Collaborate with internal teams, software vendors, technical teams, and customers to improve infrastructure solutions.

Preferred candidate profile

Expert-level Windows Server administration and troubleshooting.

Strong Windows performance troubleshooting, including crashes, no-boot issues, memory leaks, sluggish systems, and unresponsive servers. Strong knowledge of Windows architecture, Registry, BIOS, CPU, memory, DNS, DHCP, User Mode, and Kernel Mode.

Hands-on experience with VMware ESXi, vCenter, vSAN, SRM, vMSC, and Microsoft Hyper-V.

Strong Microsoft Azure experience with IaaS, PaaS, SaaS, security, and compliance.

Working knowledge of AWS infrastructure.

Strong knowledge of TCP/IP, DNS, DHCP, Active Directory, and Group Policy.

Strong PowerShell and Python scripting skills.

Experience with Ansible, Puppet, CI/CD, and source control systems.

Knowledge of backup, storage, antivirus, patch management, compliance, and vulnerability assessment.

Experience with enterprise data center and physical server infrastructure.

MS SQL Server knowledge; MySQL is an added advantage.

Strong understanding of ITIL processes.

Ability to handle high-volume, complex, and multi-technology incidents.

Strong analytical, troubleshooting, research, and problem-solving skills.

Strong customer-facing, communication, teamwork, and leadership skills.

Ability to guide and support L1/L2 engineers and mentor team members.

Ability to work effectively with customers, vendors, and cross-functional teams.

Strong confidentiality and security awareness when handling customer credentials, keys, and infrastructure information.