Azure L2 Support Engineer

Azure L2 Support Engineer

We are seeking an experienced Azure L2 Support Engineer to support and manage Azure cloud access, identity, and infrastructure operations. The role will be responsible for handling Azure access requests, managing RBAC and privileged access, supporting Azure infrastructure components, automating access provisioning workflows, and ensuring compliance with access governance standards.

The ideal candidate will have hands-on experience with Azure IAM/Entra ID, ServiceNow integration, access lifecycle management, and troubleshooting access-related issues across Azure resources.

Key Responsibilities

• Azure Access Management
• Manage user access to Azure Resource Groups, Virtual Machines, Storage Accounts, and other Azure resources.
• Provision, modify, and revoke access based on approved requests.
• Support access management for Azure Data Lake environments.
• Ensure timely fulfillment of access requests while adhering to security policies and SLAs.
• Troubleshoot and resolve Azure access-related incidents and service requests.
• Azure RBAC & Privileged Access Management
• Implement and manage Azure Role-Based Access Control (RBAC).
• Assign and review built-in and custom roles across Azure subscriptions and resource groups.
• Administer Privileged Identity Management (PIM) for elevated access controls.
• Monitor privileged access activities and support periodic access reviews.
• Ensure least-privilege access principles are consistently applied.
• Azure Entra ID (IAM)
• Manage users, groups, service principals, and enterprise applications in Azure Entra ID.
• Support identity governance processes and access certification activities.
• Troubleshoot authentication and authorization issues.
• Maintain access governance and compliance standards.
• Access Automation & ServiceNow Integration
• Develop and support automated access provisioning and deprovisioning processes.
• Integrate Azure access workflows with ServiceNow.
• Implement approval-based access workflows (e.g., manager approval-driven access grants).
• Identify opportunities to reduce manual intervention and improve turnaround times.
• Support automation initiatives using Azure-native tools, scripting, or workflow platforms.
• Azure Infrastructure Support
• Support access and governance activities across:
• Azure Resource Groups
• Virtual Machines (VMs)
• Networking components
• Storage services
• Data Lake environments
• Perform infrastructure assessments and inventory reviews.
• Assist in troubleshooting access-related issues impacting Azure resources.
• Data Lake Access Administration
• Manage user and group permissions for Azure Data Lake.
• Maintain custom access control configurations.
• Monitor access lifecycle activities including:
• Access provisioning
• Access modifications
• Access expiration and renewals
• Ensure compliance with data access governance requirements.
• Assessment & Governance Activities
• Conduct periodic Azure resource inventory assessments.
• Perform access reviews across subscriptions and resource groups.
• Support audit requests and compliance assessments.
• Generate reports related to access governance and entitlement management.
• Identify and remediate excessive or unused permissions.
• Incident & Service Request Management
• Support L1/L2 operations for Azure access and infrastructure-related issues.
• Investigate and resolve tickets within agreed SLA targets.
• Escalate complex technical issues to engineering teams when required.
• Participate in major incident support activities.
• Contribute to knowledge base articles and operational runbooks.
• Required Skills & Experience
• Technical Skills
• Strong experience with Azure Access Management.
• Hands-on expertise in Azure RBAC.
• Experience administering Azure Privileged Identity Management (PIM).
• Working knowledge of Azure Entra ID (Azure Active Directory).
• Experience managing Azure Resource Groups and VM access.
• Knowledge of Azure Networking fundamentals.
• Experience managing Azure Data Lake permissions and access controls.
• Understanding of Identity and Access Management (IAM) best practices.
• Experience with access lifecycle management.
• Familiarity with PowerShell, Azure CLI, or automation scripting is preferred.
• Experience integrating Azure workflows with ServiceNow.
• Service Management Skills
• Experience using ServiceNow for:
• Incident management
• Service requests
• Access provisioning workflows
• Ticket tracking and reporting
• Strong understanding of ITIL processes.
• Experience working within SLA-driven support environments.
• Soft Skills
• Strong analytical and troubleshooting skills.
• Excellent written and verbal communication skills.
• Ability to work with business users, security teams, and infrastructure teams.
• Strong attention to detail and compliance requirements.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• 3-6 years of experience in Azure Operations, IAM, or Cloud Support.
• Microsoft Azure Administrator certification (AZ-104) preferred.
• Microsoft Identity and Access Administrator certification (SC-300) preferred.
• Experience with enterprise-scale Azure environments.
• Experience supporting regulated or security-sensitive environments.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.