AxisPhone:Retention Specialist

Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on any malpractices and defines actions basis severity of incidents. The overall objective is to improve customer engagement leading to superior customer experience with improved productivity and sales effectiveness.

Key Responsibilities

- Taking real-time calls, checking for pending service issues, and helping in resolving the same,

- Resolving service issues and managing escalations - wherever applicable,

- Pitching basis available retention tools,

- Retaining customers with available tools.

Optimal qualification for success on the job is:

Graduate or Post-graduate from a recognized institution

3-5 years of relevant experience