AWS-SSR-EA CoE-Supervising Associate

Discipline:

Executive Assistance CoE

Role Type:

Executive Assistance CoE - Assistant Manager / People Manager

The opportunity:

Your role will be to manage Executive Assistance Team in GDS India.

You will prove your experience in being responsible for managing the team of Executive Assistants and operations of the team who deliver the administrative needs of the global EY office Senior Leadership Team. You will also be supporting the Leaders/PPEDs with their business needs and help them stay focused on their projects by resolving operational and administrative issues before they arise.

Your key responsibilities:

• Act as a People Manager and Counselor, owning career conversations, goal setting, and performance feedback for team members
• Build and sustain high-performing, inclusive, and engaged teams, fostering a strong sense of belonging
• Coach and mentor team members to support professional growth, skill development, and career progression
• Manage conflicts and sensitive people matter with emotional intelligence and professionalism
• Support recruitment, onboarding, training plans, and reward & recognition initiatives
• Ensure counselling frameworks, timelines, and people processes are followed consistently
• Build and maintain exceptional and strong relationships with internal clients and stakeholders
• Updated with the latest EY policies
• In addition to being organized and analytical, excellent communication and task management skills are required to effectively prioritize work and balance multiple priorities
• Serve as the GDS representative
• Provide oversight of service delivery to ensure quality, consistency, and adherence to agreed ways of working
• Monitor utilization, productivity, efficiency targets, and workload balance across the team
• Track escalations, conduct root-cause analysis, implement corrective actions, and prevent recurrence
• Maintain escalation trackers, performance dashboards, and service delivery reports
• Drive continuous improvement, standardization, and operational excellence across processes
• Serve as the primary point of contact for stakeholders, including senior leaders and executive teams
• Conduct introductory calls to establish scope, ways of working, and code of conduct
• Communicate status updates, risks, achievements, and performance insights regularly
• Manage escalations proactively and strengthen long-term stakeholder relationships through trust and credibility
• Own, monitor and maintain the performance of the team using established ways of working and making Exceptional Client Service (ECS) a normal way of doing business
• People Management, Stakeholder Management, Change Management and Conflict Management are the keys.
• Identify, evaluate and assess individual training and development areas for all members of the team
• Ensure appropriate level of support is in place for all team members. Ensure our performance management processes are in place and embedded across the team and is consistent with client's strategies.
• Ensure standardized processes, documentation, and controls are embedded across the team
• Actively contributes to improvements of the tools, systems and procedures used by the team. Identify issues and propose solutions.
• Review service delivery performance, trends, and risks; implement corrective actions where required
• Actively monitor and analyze instructions, workflow and assignments to ensure the operations of the team are run efficiently. Anticipate future resource requirement
• Drive innovation agenda within the team and investigate new opportunities for EY
• Strengthening connection of the local team with the global EY GDS organization to share the best practices and gain the effect of synergy
• Take active part in multiple strategic initiatives and projects
• Handle effective operational matters

Skills and attributes for success:

• Minimum 10 years of professional experience
• Minimum 5 years of relevant work experience as people manager and service delivery manager
• Advanced English skills
• Strong stakeholder management and communication skills
• Experience managing escalations, performance, and quality governance
• Ability to lead teams across geographies, cultures, and seniority levels
• Excellent communication and organizational skills
• Understanding and compliance with deadlines and priorities
• Experience in building high performing teams across generations, cultures and locations
• Experience working with MS Teams, Visio, SharePoint, Tableau, Azure and Power BI will be an added advantage

To qualify for the role, you must have:

• Previous experience managing a team successfully, including demonstrated experience in coaching, mentoring and developing team members; particularly being able to identify development opportunities along with refining capabilities and skillsets
• Solid previous experience as an Executive Assistant, including extensive diary and inbox management
• Experience in leading strategic initiatives

Ideally, you'll also have:

• Proven experience of working within a global environment, across borders with people from other cultures
• Demonstrable ability to lead and interact with leadership stakeholders and peers
• Good understanding of support services structures and challenges