Aws Devops Engineer

Job Summary

EXL is looking for a skilled Managed Service Engineer with strong hands-on experience in AWS Cloud, DevOps, Infrastructure Monitoring, Automation, Incident Management, and Production Support.

The ideal candidate will be responsible for ensuring the stability, availability, performance, and security of cloud-native platforms. This role requires expertise in managing cloud infrastructure, CI/CD pipelines, monitoring solutions, incident response, and operational support processes while collaborating with cross-functional teams to deliver high-quality managed services.

Key Responsibilities

Managed Services & Production Support

• Provide day-to-day operational support for cloud infrastructure, applications, and data platforms.
• Monitor system health, availability, performance, and security alerts across production environments.
• Manage incidents, service requests, change requests, and problem management activities.
• Perform root cause analysis (RCA) and implement preventive and corrective actions.
• Ensure compliance with SLAs, OLAs, and support governance frameworks.
• Create and maintain runbooks, SOPs, knowledge articles, and operational documentation.
• Support BAU operations while continuously identifying opportunities for service improvements.

DevOps Engineering

• Manage and support CI/CD pipelines for application and infrastructure deployments.
• Automate repetitive operational and deployment tasks using scripting and DevOps tools.
• Support build, release, and deployment activities across development, testing, and production environments.
• Collaborate with development teams to troubleshoot deployment and environment-related issues.
• Implement Infrastructure as Code (IaC) solutions for environment provisioning and configuration management.
• Ensure deployment reliability, scalability, and operational efficiency.

AWS Cloud Operations

Manage and support AWS services including:

• EC2
• S3
• IAM
• VPC
• Lambda
• RDS
• CloudWatch
• CloudTrail
• ELB / ALB
• Auto Scaling
• ECS / EKS (preferred)

Additional responsibilities include:

• Monitor and optimize AWS resource utilization.
• Support cloud security, patch management, backup and recovery processes.
• Manage access controls, permissions, and IAM policies.
• Assist in cloud cost optimization initiatives and governance activities.
• Ensure highly available and secure cloud environments.

Monitoring, Incident & Problem Management

• Configure and maintain monitoring dashboards, alerts, and logging solutions.
• Respond to incidents and alerts based on defined severity levels and escalation procedures.
• Coordinate with application, infrastructure, security, and business stakeholders during outages.
• Conduct proactive health checks and preventive maintenance activities.
• Support post-incident reviews, problem management, and continuous service improvement initiatives.
• Ensure timely resolution of production issues and operational risks.

Security & Compliance

• Follow AWS and enterprise security best practices for access management, network security, and data protection.
• Manage IAM roles, permissions, key rotation, and vulnerability remediation activities.
• Support audit requests, compliance reviews, and operational risk assessments.
• Ensure adherence to organizational security, compliance, and change management policies.
• Participate in disaster recovery planning and operational readiness activities.

Required Technical Skills

Cloud Technologies

• Strong hands-on experience with AWS Cloud Services.
• Working knowledge of cloud operations, networking, and infrastructure management.

DevOps & Automation

Experience with:

• Jenkins
• GitHub Actions
• GitLab CI/CD
• Azure DevOps
• Git / Bitbucket
• Terraform
• AWS CloudFormation
• Docker
• Kubernetes
• Ansible (preferred)

Operating Systems & Scripting

• Linux/Unix Administration
• Shell Scripting (Bash)
• Python scripting (preferred)

Monitoring & Observability

Experience with:

• AWS CloudWatch
• Splunk
• Datadog
• Grafana
• Prometheus
• ELK Stack (Elasticsearch, Logstash, Kibana)

Networking

Strong understanding of:

• VPC
• Subnets
• Route Tables
• Security Groups
• Load Balancers
• DNS
• VPN Connectivity

IT Service Management

Experience with:

• ServiceNow
• Jira
• Other ITSM tools

Security & Governance

• Identity & Access Management (IAM)
• Backup & Disaster Recovery
• Vulnerability Management
• Cloud Governance and Compliance

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
• AWS certifications such as AWS Cloud Practitioner, AWS Solutions Architect Associate, or AWS SysOps Administrator are preferred.
• Additional certifications in DevOps, Kubernetes, Terraform, or ITIL are a plus.

Experience Requirements

• 3 to 8 years of experience in Cloud Operations, DevOps, Production Support, IT Operations, or Managed Services.
• Minimum 2+ years of hands-on experience working with AWS environments.
• Proven experience supporting production applications and cloud infrastructure.
• Experience handling incidents, change management, service requests, and operational support activities.
• Exposure to 24x7 support environments, on-call rotations, or shift-based operations is preferred.

Preferred Competencies

• Strong analytical and problem-solving skills.
• Excellent troubleshooting and incident management capabilities.
• Ability to work independently in a fast-paced environment.
• Strong communication and stakeholder management skills.
• Continuous improvement mindset with focus on automation and operational excellence.
• Ability to manage multiple priorities and critical production issues effectively.