AWS Developer

In this role, you will design, build and operate cloud-based contact centre capabilities using Amazon Connect and AWS services, integrating them with Salesforce and Autodesk's enterprise platforms. You will work closely with Salesforce engineers, architects, product managers and business stakeholders to deliver scalable, secure, resilient and customer-focused contact centre solutions.

The ideal candidate combines strong handson AWS engineering experience with deep knowledge of Amazon Connect serverless architectures, APIs, event-driven integrations, and modern software engineering practices. Experience integrating Amazon Connect with Salesforce Service Cloud and enterprise CRM/contact centre platforms is highly desirable.

Responsibilities:

• Design, develop, test, deploy and support enterprise solutions built on Amazon Connect and AWS.
• Build and maintain Amazon Connect contact flows, routing profiles, queues, prompts, hours of operation, security profiles and related configurations.
• Develop integrations between Amazon Connect, Salesforce Service Cloud and other enterprise applications.
• Build serverless and event-driven solutions using services such as AWS Lambda, API Gateway, DynamoDB, S3 EventBridge, SNS, SQS, Kinesis and CloudWatch.
• Develop backend services and APIs using languages such as Python, Java, JavaScript or TypeScript.
• Implement Amazon Connect capabilities including voice chat, IVR routing, recording analytics and agent experiences.
• Work with Amazon Connect APIs, SDKs, Streams API, Contact Control Panel CCP and related integration frameworks.
• Design secure integrations and authentication patterns using AWS IAM, OAuth, certificates, secrets management and enterprise identity solutions
• Collaborate with Salesforce engineers to deliver seamless agent and customer experiences across Amazon Connect and Salesforce
• Develop reusable components, infrastructure automation and deployment pipelines using Infrastructure as Code and CICD practices.
• Establish monitoring, logging, alerting, observability and operational support for production contact centre services.
• Troubleshoot complex distributed system and integration issues across AWS.
• Amazon Connect, Salesforce APIs, and downstream systems.
• Participate in architecture and design reviews and contribute to technical standards and engineering best practices.
• Conduct code reviews and mentor engineers on AWS Amazon Connect integration and software engineering practices.
• Partner with product owners, architects, security teams and business stakeholders to translate business requirements into scalable technical solutions.
• Continuously evaluate AWS and Amazon Connect capabilities and recommend improvements to architecture, reliability, performance and customer experience.

Requirements:

• Bachelor's degree in computer science, engineering, information technology, or a related technical discipline or equivalent practical experience.
• 6 years of professional software development experience with significant experience building solutions on AWS.
• Strong handson experience implementing and supporting Amazon Connect in production environments.
• Experience with AWS serverless technologies, particularly Lambda, API Gateway, DynamoDB, S3 CloudWatch, IAM, SNS, SQS, and EventBridge.
• Strong programming experience in at least one modern language such as Python, Java, JavaScript or TypeScript.
• Experience designing and consuming REST APIs and event-driven integrations.
• Strong understanding of cloud architecture, distributed systems, security, scalability, resiliency and high availability.
• Experience with source control and CICD technologies such as Git, Jenkins, GitHub Actions or equivalent platforms.
• Experience with Infrastructure as Code technologies such as AWS CloudFormation, AWS CDK or Terraform.
• Strong debugging, troubleshooting and production support skills.
• Excellent communication and collaboration skills with the ability to work effectively across engineering and business teams.

Preferred Qualifications:

• Experience integrating Amazon Connect with Salesforce Service Cloud.
• Experience with Salesforce CTI Open CTI Service Cloud Voice or similar contact centre integrations.
• Deep knowledge of Amazon Connect APIs, Streams API, Contact Control Panel contact attributes, CTRcontact records and custom agent experiences.
• Experience with Amazon Lex conversational AI chatbots or voice automation.
• Experience with Amazon Connect Contact Lens analytics, call recording transcription quality management or workforce management capabilities.