AWS Amazon Connect
Tata Consultancy Services · Chennai · onsite · Posted 69d ago
Undisclosed4–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
AWS Amazon Connect Engineer
- 5-8 years of experience in AWS Contact Center solutions.
- Design, configure, and maintain Amazon Connect contact flows, queues, and routing profiles.
- Develop serverless solutions using AWS Lambda (Python/Node.js) and DynamoDB.
- Build IVR and chatbot solutions using Amazon Lex.
- Integrate Amazon Connect with CRM systems and REST APIs.
- Configure call recording, callbacks, holiday routing, and failover mechanisms.
- Monitor and troubleshoot applications using AWS CloudWatch.
- Support multi-channel customer engagement (Voice, Chat, Tasks).
- Provide production support, incident management, and performance optimization.
- Work collaboratively in Agile/Scrum environments.
Sourced from naukri
Skills
Amazon CloudwatchAws LambdaAmazon connectDynamo Dbamazon s3lexPythonNode.JsREST API
About TCS
Tata Consultancy Services
IT Services & Consulting
608.0k+
employees
1968
58 years old
Mumbai, Maharashtra
India
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