AVS

Dear Candidate,

Greeting from C Edge Technologies,

C-Edge Technologies Ltd. Is a leading Technology, Infrastructure and Service provider to financial institutions in India and abroad.

C-Edge is a joint venture, between Tata Consultancy Services Ltd. (TCS) and State Bank of India (SBI), to provide transformational capability to the Indian financial services and emerging markets by addressing major technology needs of this industry. We are an integrated solutions provider and have created a niche market for ourselves, in India and abroad, by leveraging the technical and domain competencies of both our parent companies. The rich heritage possessed by our parents has given us many innate advantages resulting in tangible benefits for the banks we serve.

Company Website: https://cedge.in/

1. Antivirus Implementation and monitoring of incident
2. Knowledge to handle Audit
3. DLP implementation
4. Application control
5. Windows patching
6. LINUX and Windows OS Knowledge
7. Team Management
8. Problem Solving
9. Basic knowledge of Networking.

About the Role:1+ year or 2+ years As a Senior Technical Support Engineer, you will be responsible for providing strong technical support to our clients, ensuring their systems operate seamlessly on end-point security product / solution. You will diagnose and resolve complex technical issues, coordinate with various teams to deliver timely solutions, and contribute to the overall efficiency and satisfaction of our clients.

Key Responsibilities:Technical Support:

• Provide expert technical support for Windows, Linux, and Mac operating systems, including troubleshooting and resolving issues.
• Identify and address operational issues in client computer systems, providing guidance and solutions.
• Respond promptly to support requests via email, phone calls, and other communication channels.
• Leverage hardware and software knowledge to diagnose and resolve complex technical problems.
• Handle multiple support cases simultaneously, prioritizing tasks effectively.
• Collaborate with team members to share expertise and deliver timely solutions to clients.

Security:

• Implement, administer, and support enterprise-level endpoint security tools (e.g., Trellix EDR, Kaspersky AV).
• Analyze and review security tool implementations to enhance usage and effectiveness.
• Identify and address security gaps in coverage by working with other teams and business units.
• Contribute to the overall security posture of the organization.

Infrastructure:

• Troubleshoot issues related to OS, LAN/WAN/VPN networks, and remote access tools.
• Collaborate with network and infrastructure teams to resolve connectivity and performance problems.
• Ensure smooth operation of client systems within the network environment.

Required Skills

• Strong knowledge of Windows operating systems, Linux, and basic understanding of Trellix EDR, Kaspersky antivirus, and network security.
• Proven experience in providing technical support in a customer-facing environment.
• Excellent verbal and written communication skills, interpersonal skills, and customer service orientation.
• Strong organizational skills, problem-solving abilities, and the ability to work independently and efficiently.
• Knowledge of CRM systems is a plus.
• Experience with Windows patching, ADS, LDAP, and remote access tools is beneficial.

Desired Profile:

• A candidate with a passion for technology and a commitment to delivering exceptional customer service.
• A proactive and results-oriented approach to problem-solving.
• The ability to thrive in a fast-paced and dynamic environment.

Certification:

• Relevant Technical Certification is mandatory.

Qualification : BSC IT/BCA - IT/B.E. /B.Tech / M. Sc./ M.Tech/ MCA in Computer Science/ Information Technology

Thanks & Regards,

Sushma Amin - Human Resources

C-EDGE Technologies Ltd(A TCS-SBI Enterprise),

C-Edge Technologies Ltd - 9th Floor, Lodha i-Think Tower A.

Sandoz Baug, Kolshet Road, Thane(W)-400607

Email:  sushma.amin@cedge.in | Website: www.cedge.in |