AVP - Training QA & Transformation

Role Overview And Core Responsibilities

• Define, coordinate and supervise the RCA end to end procedure and governance for TU CIBIL
• Provide RCA support using performance improvement tools (i.e. process maps, Fishbone diagrams, 5W2H approach, FMEA) and methodology.
• Devise a Corrective and Preventive Plan basis the Root Cause of the identified failure areas
• Accountable for data accuracy, timeliness, and overall quality of the RCAs
• Provide regular updates to the Management, RCA Teams, and other business stakeholders, ensuring the team is informed of status updates of the root cause analysis.
• Manage clear and consistent communication plans and strategies for internal and external Customers
• Track and manage the COPQ (cost of poor quality) associated with the issues correlated to RCA
• Utilize project management tools and methodologies to track and communicate the status of RCA
• Develop and manage best practices for improvement, plan execution, and project management.
• Effectively communicate and provide RCA report/presentation for leaders and consumers on a regular basis
• Maintain a Repository of RCA findings and solutions, for tracking improvements and measuring the efficacy of the deployed solutions

Required Knowledge And Experiences

Experience and Skills

• Master's degree from a reputed university
• Banking/NBFC Domain preferred
• Exposure to Email, Inbound Voice, and Backend processes
• 7 - 12 years of experience in Quality, RCA functions
• Team management
• Executive presence and assertiveness.
• Self-starter, ability to work independently, handle ambiguous situations and exercise judgement in variety of situations.
• Strong communication, organizational, verbal & written skills.
• High degree of responsibility and ownership, strong multitasking, coordination and tenaciously looking for ways to get results.

Specialist IV, Business Operations

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.