AVP, Technical Product Owner (L11)

Role Title : AVP, Technical Product Owner (L11)

Company Overview : Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
• We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
• We provide career advancement and upskilling opportunities for all to take up leadership roles.

Organizational Overview Synchrony's Engineering Team is a dynamic and innovative team dedicated to driving technological excellence. As a member of this Team, you'll play a pivotal role in designing and developing cutting-edge tech stack and solutions that redefine industry standards. The Credit Card that we use every day to purchase our essentials and later settle the bills - A simple process that we all are used to on a day-to-day basis. Now, consider the vast complexity hidden behind this seemingly simple process, operating tirelessly for millions of cardholders. The sheer volume of data processed is mind-boggling. Fortunately, advanced technology stands ready to automate and manage this constant torrent of information, ensuring smooth transactions around the clock, 365 days a year. Our collaborative environment encourages creative problem-solving and fosters career growth. Join us to work on diverse projects, from fintech to data analytics, and contribute to shaping the future of technology. If you're passionate about engineering and innovation, Synchrony's Engineering Team is the place to be!

Role Summary/Purpose We are seeking a results-driven Technical Product Owner to lead the definition, planning, and delivery of strategic engineering initiatives for our software engineering team. This critical role will partner with cross-functional teams to create innovative solutions that drive business objectives while prioritizing customer needs. The AVP will manage the product lifecycle, prioritize features, and ensure seamless delivery of high-quality engineering products.

Key Responsibilities

• Define Product Vision & Strategy: Set and communicate clear goals for engineering-based products that align with business needs and customer priorities.
• Own and prioritize the team backlog to maximize value delivered against EIS ART objectives (Cloud migration, tech health, AI enablement, business priorities), while managing dependencies across trains.
• Create & Manage Roadmaps: Develop and maintain product roadmaps, prioritize enhancements, and handle dependencies based on business value and user feedback.
• Be hands-on technical and AI-capable: participate in technical discovery, evaluate tradeoffs with engineers, and progressively contribute to technical artifacts using AI-assisted development (e.g., prototypes, scripts, test cases, API examples, automation/doc updates) with proper review and controls.
• Oversee Development: Work closely with Agile teams to refine backlogs and ensure high-quality user stories and acceptance criteria that include non-functional requirements (availability, performance, security, operability, resiliency) appropriate for 24/7 enterprise platforms.
• Monitor & Improve: Track product performance via metrics, gather customer feedback, and continuously identify improvement opportunities.
• Facilitate Delivery: Ensure timely, high-quality product launches and adoption while removing obstacles and managing risks.
• Support Governance: Ensure compliance with corporate policies throughout product implementation.
• Drive stakeholder alignment & communication: Partner with stakeholders to gather requirements, share updates, and ensure alignment with product goals; deliver clear reports on progress, challenges, and opportunities to senior leadership and stakeholders.
• Collaborate Across Teams: Work with technology teams, journey managers, Agile planning tools (e.g., Jira), technology leaders, and vendors to ensure value delivery.

Qualifications/Requirements

• Strong technical depth: Comfortable discussing architecture, APIs/integration patterns, cloud/container concepts, observability, and security tradeoffs with engineers.
• Proficiency in Agile methodologies and tools (e.g., Scrum, Kanban).
• Proven experience in problem solving and negotiated solutions
• Strong cross-functional leadership and influence: Aligns engineering, architecture, security, operations, and business stakeholders to drive decisions and delivery.
• Excellent communication and facilitation: Clearly translates technical concepts into priorities/status/risks/tradeoffs and effectively leads discussions to resolve conflicts and negotiate scope/timelines.
• Bachelor’s Degree and 6+ years of IT experience (or, in lieu of a degree, 8+ years of relevant experience), including 4+ years of Technical Product / Project Management experience in the credit card, financial services, or technology industries
• Ability to travel

Desired Characteristics

• True product mindset: Prioritizes outcomes and customer/consumer impact; can define success metrics and make value-based tradeoffs.
• Excellent backlog craftsmanship: Writes clear, testable user stories with strong acceptance criteria, including non-functional requirements.
• Data- and metrics-driven: Uses KPIs/OKRs to measure value, reliability, adoption, and delivery performance; acts on insights.
• AI-fluent and hands-on: Uses AI tools responsibly (e.g., copilots, AI code review/vulnerability scanning) and is willing to produce/review technical artifacts with proper controls.
• Strong SAFe/Agile execution: Effective in PI/iteration planning, refinement, demos, and dependency management across teams/trains.
• Communication, demos & adoption: Clear, concise communicator who can lead technical product demos (developer forums/CoPs), drive engagement, and accelerate adoption.
• Collaborative influencer: Builds trust across engineering, architecture, security, operations, and business stakeholders without relying on authority.
• Operationally minded: Thinks in terms of production readiness, resiliency, incident learning, and supportability for 24/7 platforms.
• High integrity and control orientation: Consistently embeds governance, security, and compliance expectations into delivery and ways of working.
• Experience with technical solution architecture. Preferred: AWS Certified Solutions Architect – Associate
• Cloud platform knowledge: AWS services including IAM/security (encryption, etc.), networking, data services (e.g., RDS), event streaming, and caching
• DevOps experience: CI/CD pipelines and Infrastructure as Code (Terraform)
• Action oriented – create an environment to leverage agile methodology and deliver continuous benefit to the business teams during the project

Eligibility Criteria Bachelor’s Degree and 6+ years of IT experience including 4+ years of Technical Product / Project Management experience in the credit card, financial services, or technology industries or in lieu of a degree, 8+ years of relevant experience),

Work Timings : 2PM to 11PM IST This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.)

For Internal Applicants

• Understand the criteria or mandatory skills required for the role, before applying
• Inform your manager and HRM before applying for any role on Workday
• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (First Formal/Final Formal, PIP)
• L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
• L9+ Employees can apply

Grade / Level : 11 Job Family Group Information Technology